Salini Krishnan R
Ernakulam
Summary
Experienced insurance professional with over 20 years in general insurance operations, claims management, and broking services. Proven expertise in branch operations, underwriting, policy administration, and regulatory compliance. Strong leadership background with successful track record in managing teams, optimizing claims handling, minimizing fraud/litigation risk, and driving operational efficiency. Recognized for excellence in customer service, problem-solving, and achieving business goals. Skilled in claims strategy, sales support, and administration with certifications including Broker Qualified Person.
Overview
25
25
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Claims Manager
Manappuram Insurance Brokers Ltd
04.2025 - Current
- Manage and oversee the daily operations of the claims department
- Review and analyze insurance claims to ensure they are valid and that the settlement is fair
- Implement procedures to improve the efficiency of claims processing and settlement
- Coordinate with insurance adjusters, investigators, and claimants to get information regarding insurance claims
- Ensure compliance with state and federal regulations regarding insurance claims
- Establish and implement claims handling and resolution strategies
- Provide customer service by answering claim-related questions and resolving disputes
- Provide claims data reports to senior management and stakeholders
- Train and mentor claims adjusters and other staff in the claims department
Vice President Operations & Sales
Jubiliant Insurance Broking Service Pvt Ltd
10.2023 - 03.2025
- Ensuring the team has achieved day-to-day policy administration assignments like In-warding of Non Motor/Corporate proposal in the system, processing endorsements & performing quality checks before policy issuance and ensuring an error free process.
- Monitoring All Day to Day activities
- Quality Checking of Documents received for processing.
- Participating in sales meet with higher officials.
Deputy Manager(Branch Operations & Services Group)
HDFC ERGO General Insurance Co Ltd.
02.2009 - 08.2022
- Company Overview: HDFC ERGO General Insurance Company Ltd. is a joint venture company between HDFC Ltd., India's leading Housing Development and Finance Corporation and ERGO International, the world's largest reinsurance group (A subsidiary group of Munich Re International).
- Formulating & implementing underwriting guidelines, processes, workflow, application forms, & more.
- Underwriting, analyzing and generating new and renewal property, Marine, Liability & health business.
- Ensuring the team has achieved day-to-day policy administration assignments like In-warding of Motor/Non Motor/Corporate proposal in the system, processing endorsements & performing quality checks before policy issuance.
- Ensuring 100% quality checks before issuing policies and adhering to the internal laid down processes.
- Supervising claim procedures involving validity assessment and approvals of high value claims in compliance with regulatory requirements.
- Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes; ensuring strict adherence to operations SLA's and maintaining All Time TAT range within 98.5% - 100%.
- Analysing the claims and deciding whether the same is covered by the policy; managing long-term insurance claims, reassessing them regularly & making recommendations for the settlement of claims.
- Liaising with various inter departments such as Claims, Legal, Marketing, Customer Care to close the customer queries within defined timelines.
- Directing visits to top performing Agents / Brokers and branches in every 3 months and performing Sample Audit basis on assigned KRA's & TAT.
- Registering MACT Claims.
- Administering and monitoring underwriting rules and guidelines, insurance laws and regulations and rating manual rules.
- Developing and maintaining agency and broker relationships.
- Supports the sales culture by being a Help Point for agents, brokers and customers. Proactively seek renewal and new account opportunities.
- Imparting product & process trainings to sales force & intermediaries.
- Conducting weekly/Monthly meetings with Banca / Agency Channels on Renewal Conversions.
- Support the Agents partners and Direct Sales Team and Motor Dealers for Promotional activities.
- Conducting Training sessions for the branch sales.
- Cross selling and up selling from existing customers.
- Renewal Business Assurance.
- HDFC ERGO General Insurance Company Ltd. is a joint venture company between HDFC Ltd., India's leading Housing Development and Finance Corporation and ERGO International, the world's largest reinsurance group (A subsidiary group of Munich Re International).
Branch Officer Operations/Accounts/Administration
Cholamandalam MS General Insurance Co Ltd
01.2003 - 02.2009
- Company Overview: Cholamandalam MS General Insurance Company Ltd. is a joint venture company between Cholamandalam and Mituvi Sumi Tomo.
- Handling Independently Branch Accounts and HR Related Duties.
- Quality Checking of Proposal Forms & Receipts creating.
- Issuing and Reconciling of Cover Notes.
- Preparing Branch MIS.
- Preparing Vendors Payments.
- Preparing Closing Slips for Non-Motor Policies.
- Interacting with customers & canvassing.
- Management of a team of 6 members.
- Ensure better profitability through careful monitoring with the guidelines provided by company.
- Visiting Branch locations under supervision for operation service review on monthly basis.
- Facility Management, Logistics, Agency Management, Services & Payments, Housekeeping.
- Preparing Daily Sales Report, Monthly Report, Compliance Report.
- Handling HR Related Duties.
- Receipting Creating and Preparing Commission of Agents.
- Cholamandalam MS General Insurance Company Ltd. is a joint venture company between Cholamandalam and Mituvi Sumi Tomo.
Accounts Executive
Tradelinks Associates
09.2000 - 12.2002
- Sales Tax, Finalisation of Accounts.
- Management Information System and Credit Management.
- Receipt Making, Bank Reconciliation.
- Achieved Certification of Appreciation for best performance.
- Achieved Customer Service Award.
- Awarded with Memento for completing HR Exams in First Attempt.
- Consistent performance with 100% rating date during the appraisal processes.
- Rashtrapathi Award.
Education
Bachelor of Commerce
M G University
04.2001 -
Skills
Creativity
Academic Credentials
Graduated From M G University.
Mobile Numbers
- 9846802662
- 8129081488
Personal Information
- Date of Birth: 05/25/80
- Gender: Female
- Nationality: Indian
Professional Accomplishments
- Achieved Certification of Appreciation for best performance.
- Achieved Customer Service Award.
- Awarded with Memento for completing HR Exams in First Attempt.
- Consistent performance with 100% rating during the appraisal processes.
- Rashtrapathi Award.
Certification
Broker Qualified Person
Disclaimer
The information furnished above is true and original to the best of my Knowledge and belief.
Timeline
Broker Qualified Person
08-2025
Senior Claims Manager
Manappuram Insurance Brokers Ltd
04.2025 - Current
Vice President Operations & Sales
Jubiliant Insurance Broking Service Pvt Ltd
10.2023 - 03.2025
Deputy Manager(Branch Operations & Services Group)
HDFC ERGO General Insurance Co Ltd.
02.2009 - 08.2022
Branch Officer Operations/Accounts/Administration
Cholamandalam MS General Insurance Co Ltd
01.2003 - 02.2009
Bachelor of Commerce
M G University
04.2001 -
Accounts Executive
Tradelinks Associates
09.2000 - 12.2002
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