Badminton
Sally Machelan
Software Engineer
Bengaluru,KA
Summary
Software Engineer with over 3.5 years of experience seasoned on Application support, DB management, manual testing and SLA and KPI management and Resource management.
Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules by utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Software Engineer
Tech Mahindra LTD
Bangalore, Karnataka
07.2018 - Current
- Delivered unit-tested systems with required characteristics and within customer-prescribed timeframes.
- Served as subject matter expert on Application Support for both clients and internal team members.
- Communicated with third-party product owners to illustrate deficits and bottlenecks within existing software.
- Collaborated with clients to define solution requirements, accounting for applicable development variables.
- Analyzed proposed technical solutions based on customer requirements, budget and product goal.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Installed and configured software applications and tested solutions for functionality.
- Collaborated with business unit team members to design new applications system to enhance client requirements for mobile computing capabilities.
- Conducted regression testing, analyzed results and submitted observations to development team.
- Checked client code for bugs and weaknesses using approved troubleshooting methods.
- Orchestrated efficient large-scale software deployments.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Consulted regularly with customers on application development project status, new project proposals and software-related technical issues.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Worked with customers for needs analysis and proposal development to produce competitive estimates.
Technical Support Executive
Hinduja Global Solutions LTD
Bangalore, Karnataka
02.2018 - 07.2018
- Analyzed and developed service goals for in-bound call center.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Helped streamline repair processes and update procedures for support action consistency.
- Providing Online Resolution to customers using Sophisticated tools like TMS1000 / TR69.
- Managed and solved Customer queries using Oracle supported application – iCRM and Unified Desktop
- Maintained servers and systems to keep networks fully operational during peak periods.
- Identified key technology defects to streamline problem resolution.
- Extended analysis by managing minimum of 50-60 calls per day, to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
Education
Bachelor of Engineering - Electronics And Instrumentation Engineering
Jerusalem Collage of Engineering
Chennai 08.2013 - 03.2017
Skills
Software applications and Office Applications
Database programming and management, ORACLE DB
Testing and maintenance
HTML and XML
Technical analysis and Troubleshooting
Customer relationship management
Workflows and queries
Customer support and Technical Aupport
Workfusion Automation
Machine learning
Servicenow and HPSM
JIRA
Manual Testing
Certification
WorkFusion’s AutoML (Pursuing)
Interests
Painting
Reading
Timeline
WorkFusion’s AutoML (Pursuing)
10-2021
Software Engineer
Tech Mahindra LTD
07.2018 - Current
Technical Support Executive
Hinduja Global Solutions LTD
02.2018 - 07.2018
Bachelor of Engineering - Electronics And Instrumentation Engineering
Jerusalem Collage of Engineering
08.2013 - 03.2017