SALMA B

AR CALLER REPRESENTATIVE

BANGALORE

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Languages

Work History

Senior AR Caller

Denials Represenative

04.2021 - 03.2024

Office efficiency was improved as a result of organizing various workspace areas according to specific needs.
Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
Ensured organizational compliance with federal and state regulations regarding collections processes and practices.
Demonstrated exceptional attention to detail in reviewing EOBs and identifying errors affecting claim approvals.
Collaborated with team members to identify trends and address recurring billing issues.

Claim processing and submission

Improved client satisfaction by promptly addressing and resolving insurance billing discrepancies.
Supported cash-flow stability by accurately posting payments received from insurance companies into appropriate patient accounts.

Education

DIPLOMA IN COMPUTER APPLICATION

INDIAN INSTITUTE OF MANAGEMENT

Bangalore ,India

NEW HOLY SAINT HIGH SCHOOL

BANGALORE INDIA

Skills

Presentation skills, Risk Management ,Time Management, Well versed with Excel, Power Point & word, CRM Knowledge of Sales force ,C , C

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Objective

To be associated with a team that gives ample scope to apply my skills and knowledge. Intend to explore my potential and groom my self with an association of a dynamic team towards the objectives of organization.
Aspiring for a challenging job wherein my qualification and acquired skills are put to the best use providing me with an opportunity to grow professionally to full potential and enhance my personality.
Accomplished business professional with proven track record of success in providing value-added service to generate customer loyalty to build mutually beneficial relationships in the service providing industry.
I am a highly organized and skilled CSR Executive with over 3yrs 4months of experience in managing clients. I have a proven track record of identifying and mitigating risks, ensuring compliance with project standards, and streamlining project operations. With my strategic mindset, strong communication skills, and detail-oriented nature, I am confident in my ability to exceed expectations and add value to any organization.

STRENGTHS

• Good Communication skills

• Self-Motivated

• Dedication towards Work

• Team work

Timeline