Salma Aliya
Hyderabad
Summary
Skilled Clinic Manager with 16 Yrs of Outstanding experience by improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Overview
16
16
years of professional experience
Work History
Clinic Manager
VLCC HEALTHCARE LIMITED
11.2024 - Current
- Drive customer excellence, business profitability and ensure operational efficiency and effectiveness while leading the Centre team to deliver exceptional service and achieve financial targets
- Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.
- Maintain NPS scores above 90%.
Ensure operational efficiency and adherence to SOPs.
Lead and develop the Centre team to enhance performance, service delivery and service efficacy. - Achieve Footfall vs Conversion targets for New Customers and Existing Customers on monthly basis.
To ensure MOM SSG of minimum 15%.
Ensure 100% compliance on financial parameters. - Alignment with VLCCs commitment to customer satisfaction, quality service, business growth, continuous improvement, while being ahead of competitors in the industry.
- Inform staff about monthly promotional offers and incentive - Individual Sales, Execution and Product targets.
- Identify training needs of staff and ensure compliance with training SOPs to enhance team performance.
- Set and achieve centre (& self) sales targets, driving revenue growth and maximizing profitability.
Plan and execute sales events in coordination with Corporate. - Liaise with the Corporate Office for updates, technical inputs, and stock availability.
Implement corporate policies and SOPs, conducting audits and reviews for compliance. - Conduct regular client progress monitoring and organize periodic meetings to resolve issues.
- Handle client complaints promptly, ensuring resolution within specified timelines.
Clinic Manager
Sasha -Luxe Dermatology & Cosmetic Surgery center
10.2023 - 11.2024
- Successfully managed and led a team of staff members in three healthcare clinics, ensuring smooth operational processes and high-quality patient care
- Collaborated with internal and external stakeholders to develop strategic partnerships and maximize resources for the clinics
- Elevated customer satisfaction ratings by providing speedy resolutions
- Trained and mentored high-performing team through regular performance reviews, individual feedback, and professional coaching
- Hired and evaluated associates and management staff to add to workforce and meet demands
- Oversaw budget, accounting, and payroll to meet deadlines
- Trained employees on optimal processes and use of equipment to boost department productivity
- Developed and shared best practices across company to align with objectives and quality standards
- Fostered positive relationships with customers to maximize satisfaction, retention, and experience
- Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals
Center Manager
VLCC Healthcare Ltd.
06.2020 - 09.2023
- Generating the revenue yearly revenue of 53054259 Cr in year 2022
- Conducted routine inspections of safe and active treatment practices, to ensure adherence to clinical guidelines
- Ensuring high standards of clinical care are met
- Dealing with customer enquiries and complaints
- Ensuring the clinic is compliant with all regulatory requirements
- Set up meetings with potential clients and listen to their needs and concerns
- Actively seek out new sales opportunities through networking and cold calling
- Keep records of sales, revenue, invoices etc
- Build and maintain strong client relationships
Asst. Clinic Manager
VIBES Healthcare Ltd.
02.2009 - 03.2020
- Responsible for leading and managing a team of salespeople
- Setting sales targets and developing sales strategies
- Managing customer relationships
- Working with the Area Manager to improve operations, sales, and profitability
- Maximizing profits by controlling labor costs and expenses
- Continuously reviewing and managing team performance
- Supporting the Area Manager in identifying opportunities for commercial advantage
- Providing an exceptional in-clinic experience for customers
Education
M.A. - Psychology
Ignou University
04.2025
B.Sc. - Nutrition & Dietetics
Sarva Bharathi University
06.2010
Skills
- Strong leadership & motivational skills
- Excellent communication & negotiation skills
- Proven ability to manage & develop sales teams
- Ability to work independently
- Patient Education & Counseling
Accomplishments
- Awarded for the best Clinic revenue of 64763372 Cr. for 2023-2024
- Awarded as best Clinic Manager in 2021
Languages
English
Hindi
Telugu
Personal Information
- Date of Birth: 08/07/89
- Marital Status: Married
Passions
- Cooking
- Active on Social media
- Playing Carroms
Timeline
Clinic Manager
VLCC HEALTHCARE LIMITED
11.2024 - Current
Clinic Manager
Sasha -Luxe Dermatology & Cosmetic Surgery center
10.2023 - 11.2024
Center Manager
VLCC Healthcare Ltd.
06.2020 - 09.2023
Asst. Clinic Manager
VIBES Healthcare Ltd.
02.2009 - 03.2020
B.Sc. - Nutrition & Dietetics
Sarva Bharathi University
M.A. - Psychology
Ignou University
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