Salma Taj

Part of OMMD group within Data & Analytics of LSEG

As an Order Fulfillment Specialist, I have ensured timely access and entitlement of Thomson One and Eikon Products.

• Provides guidance for the team members and actively participates in all phases of the products enhancements, projects, and escalations.

• Act as a backup for the SME in decision making, strategic thinking, planning, motivating the specialists, taking ownership of the teams’ responsibilities. investigation, analysis, proposal of recommended solutions, and agreement on appropriate course of action

• Was looking after PA (Portfolio Analytics) process and handed over the process in September 2023 to H&F team by providing the training.

• Create and publish team dashboard weekly and monthly.

• Conduct Biweekly sessions on Continuous improvement plan and Project Management.

• Prepare team scorecard and SLA reports to identify trends and anomalies proactively and report this and ensure course correction as necessary.

• Pending Book Management - Review Pending Book regularly and ensure that all pending orders with OFS team are completed on time or reach out to relevant teams for completion.

• Effective queue management, WIP reporting and managing mailboxes & distribution lists.

• Handled internal and external customer queries and communication in a professional and service-oriented manner. • Have met and maintained defined standards for quality and productivity e.g., agreed volume, service and quality targets. • As a team player, I have collaborated with other members of the team to ensure all internal and external customer requirements are met e.g., monitor the group email account to ensure that requests are processed and completed according to agreed turnaround times.

• Ensure appropriate approvals are in place prior to proceeding with critical requests.

• Expedited Key Strategy client request and provide quick resolution or completion.

• Trained and Mentored 3 new joiners.

• Provided multiple process improvement ideas and prepared knowledge articles.

• To communicate, interact, & collaborate with functions (Sales Order Specialist, Order Management Specialist, AM Sales) via written & verbal means as well as in person wherever applicable, to expedite the resolution of requests and escalations

• Manage the order process for select products: This includes entering the orders into specialist Permissioning or electronic fulfillment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround time and with accuracy.

• Processing orders (Quote to cash) received via Siebel and Salesforce and providing access to the Clients.

• Escalate all delays to internal groups as appropriate.

• Handles expedite requests and mentor new joiners.

• Work on priority reports

• SPOC for the respective process and was first point of contact from SWAT team.

• Was part of the ECP and was successfully promoted by end of PRP-4 as a senior specialist.