Salma V
EUC Technical Lead
Bangalore
Summary
Dynamic EUC Lead with extensive experience in managing end-to-end application packaging for Windows and Mac environments, including expert JAMF packaging for macOS, SCCM patch management and software deployments, and leadership of IMAC (Install, Move, Add, Change) support teams. Proven track record of optimising endpoint management workflows, driving automation, and delivering seamless user experiences across large enterprise environments. Adept at leading cross-functional teams, coordinating project delivery, and ensuring compliance and security in dynamic, fast-paced organisations.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Senior Application Packaging Engineer
LTIMindtree, Bangalore
11.2019 - Current
- Specializing in application packaging and repackaging using InstallShield, AdminStudio, and Wise Package Studio.
- Expert in creating and managing MSI packages and working with Windows Installer technology.
- Hands-on experience with SCCM 2012 for software deployment, along with exposure to Microsoft Intune for app deployment and VM provisioning.
- Worked on Intune migration projects for OKQ8 and Terex, including VM creation, provisioning, and application deployment.
- Strong understanding and usage of App-V 4.6 SP1 and App-V 5.0 virtualization technologies.
- Proficient in using ORCA Editor for MSI customization and upgrade concepts for application lifecycle management.
- Experience in handling Driver applications and their deployment across diverse environments.
- Delivered applications in VDI environments for both virtual and persistent desktops.
- Packaged and published applications in Citrix environments for Windows-based systems.
- Involved in the complete packaging lifecycle — from requirement gathering, design, development, testing, to deployment.
- Provided production support to traders and business-critical users with a strong focus on stability and reliability.
- Led Knowledge Sharing sessions to upskill team members and maintain best practices.
- Maintained Quality Assurance for all deliverables, ensuring zero-defect deliveries to clients.
- Conducted weekly calls with clients to discuss package issues, priorities, and deliverables.
- Shared monthly status reports detailing completed packages, ongoing work, and blockers.
- Project Experience:
- Terev | August 2022 – Present
- OKQ8 | October 2021 – August 2022
- Hoist Finance | November 2019 – September 2021
- Achievements:
- Recognized for contribution to the Kiosk Delivery Project, awarded as the Best Performing Project within the team.
- Acknowledged for adaptability, learning attitude, and consistent delivery under tight deadlines.
Application Packaging Engineer
Atkins Global, Bangalore
07.2018 - 05.2019
- Created high-quality application packages using AdminStudio, ensuring adherence to best practices and client-specific standards.
- Repackaged applications utilizing AdminStudio Repackager and Windows Installer technology, ensuring software compatibility and reliability.
- Built MSI and MST packages based on client specifications, incorporating custom actions via VBScript as needed.
- Categorized and prioritized applications based on business criticality and packaging complexity to optimize workflow efficiency.
- Delivered prompt 24/7 support during implementation of branded products in client environments.
- Demonstrated strong problem-solving, interpersonal, and communication skills, contributing to team stability and client satisfaction.
- Consistently exhibited willingness to take ownership of responsibilities and contribute beyond defined roles.
- Achievements:
- Received multiple client and management appreciations for consistent performance, quality delivery, and team contributions.
Education
Electronics and Communication Engineering
QUBA COLLEGE OF ENGG & TECH, JNTU ANANTAPUR
Intermediate - MPC
SRI CHAITANYA ACADEMY, Tirupati
SSC
VIVEKANANDA ENGLISH MEDIUM HIGH SCHOOL, Puttur
Skills
- Admin studio
- Install Shield 2020
- SCCM/MECM 2107
- JAMF Pro
- Intune
- Bash
- Shell
- Batch
- VB Scripting
- PowerShell
- PSADT
- Wise packaging studio 80
- App-V virtualization 50
- ORCA
- Beyondcompare
- VMWare workstation
- VMWARE HORIZON
- VDI
- APP VOLUMES
- Windows 10
- Windows 11
- ServiceNow (SNOW)
- JIRA
- Azure
Certification
AZ-900, Microsoft Azure Fundamentals
Accomplishments
- Received multiple appreciations from the Customers & Management for all the contributions in the Team.
- Team was awarded as best project for Kiosk delivery.
- Bagged 'Start Performer' award for Planning and Implementing the Patching for Central server environment and end user devices in 09/21.
- Bagged 'Pat on the Back' award for the Excellent Performance, Service and Dedication in the Hoist Finance Infra Support in 06/20.
- Bagged SPOT award for reducing UAT queue by troubleshooting the issues received from the User end in 03/19 in Atkins global.
DECLARATION
I hereby declare all the given information and details are true and correct, references can be provided on request.
Timeline
Senior Application Packaging Engineer
LTIMindtree, Bangalore
11.2019 - Current
Application Packaging Engineer
Atkins Global, Bangalore
07.2018 - 05.2019
Electronics and Communication Engineering
QUBA COLLEGE OF ENGG & TECH, JNTU ANANTAPUR
Intermediate - MPC
SRI CHAITANYA ACADEMY, Tirupati
SSC
VIVEKANANDA ENGLISH MEDIUM HIGH SCHOOL, Puttur
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