Salman Pasha
Customer Service Representative
Bangalore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Digital Interaction Executive
24/7 Customer Pvt. Ltd
Bangalore
2015.04 - 2017.01
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
Subjet Matter Expert
[24]7.ai
Bangalore
2017.10 - 2020.01
- Designed and prepared technical reports, studies, and related documentation.
- Identified and recommended new products based on market research and consumer analysis.
- Installed, configured and monitored new system features based on user needs.
- Improved user productivity and efficiency through system training and support.
Digital Interaction Specialist
[24]7.ai
Bangalore
2020.06 - 2021.02
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
- Initiated market research studies and analyzed findings.
- Conducted trend forecasting and analysis.
- Recommended performance improvements based on KPI analysis.
Sr DOBR
Alorica
Bangalore
2022.08 - Current
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Documented and detailed calls and complaints using call center's CRM database.
Education
High School Diploma -
2008.01 - 2010.04
No Degree -
2001.04 -
Skills
LiveChat
undefinedTimeline
Sr DOBR - Alorica
2022.08 - Current
Digital Interaction Specialist - [24]7.ai
2020.06 - 2021.02
Subjet Matter Expert - [24]7.ai
2017.10 - 2020.01
Digital Interaction Executive - 24/7 Customer Pvt. Ltd
2015.04 - 2017.01
St. Charles English High School - High School Diploma,
2008.01 - 2010.04
M S Ramaih PUC College - No Degree,
2001.04 -
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