Salman Shaikh
Finance Process & Ops Senior Analyst - Fraud Ops
Mumbai,Maharashtra
Summary
Highly organized and hard-working individual with over 10 years of experience supervising, scheduling, and coordinating. Resourceful specialist knowledgeable in monitoring, invoice generation, and resource management across various fields. Proven track record of boosting efficiency in productivity and meeting deadlines. Multi-talented associate consistently recognized for success in planning, operational improvements, policy development, and staff management procedures that positively impact morale and productivity. Skilled in leading cross-functional teams and managing projects effectively.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Finance Process & Ops Senior Analyst - Fraud Ops
Accenture Solutions Pvt Ltd
Mumbai
06.2024 - 04.2025
- Company Overview: [TEAM LEAD - CLIENT LOCATION RIYADH,SAUDI ARABIA] Working as an Anti-Fraud Specialist at the Riyadh Bank (Riyadh, KSA)
- Leading a team of 50 analysts for the Middle East Bank's Fraud Ops process
- Ensured the alerts are monitored and cleared as per the TAT defined.
- Have ensured that the team of 50 are spread across shifts within India & Saudi to tackle the service for a 24
- 7 shift
- Led a diverse team of professionals, overseeing daily operations, setting performance targets, and ensuring timely delivery of high-quality projects in line with client expectations.
- Provided mentorship and professional development to team members, fostering a collaborative environment and promoting continuous learning and skill enhancement.
- Oversee the day-to-day activities of the team, ensuring tasks are completed efficiently and on schedule.
- Monitor project progress, making adjustments as necessary to meet targets.
- Set performance goals and expectations for team members, regularly reviewing and providing constructive feedback.
- Conduct performance appraisals and identify areas for improvement or development.
- Recognize and reward team achievements, promoting a culture of excellence.
- [TEAM LEAD - CLIENT LOCATION RIYADH,SAUDI ARABIA] Working as an Anti-Fraud Specialist at the Riyadh Bank (Riyadh, KSA)
Assistant Manager - Text Category
Pepper Content Global Pvt Ltd
Mumbai
04.2023 - 02.2024
- Performed category analysis, strategic sourcing, contract negotiations and supplier management, and provided procurement process guidance to business partners.
- Developed and managed the divisional category strategy and consistently monitored performance to ensure objectives were met.
- Managed positive supplier relationships through supplier performance and measurement SLA s, which resulted in increased profitability.
- Performed and completed cost savings analysis, functional responsibility for distribution management.
- Clearing Freshdesk emails related to allotment, invoice and queries
- Managed a team of 100 freelancers who work on various target-oriented work and 50 in house reviewers.
- Monitored user activity and identified suspicious behaviors, leveraging data analytics and machine learning tools to detect and prevent fraudulent transactions.
- Conducted investigations into potential violations of community guidelines, collaborating with internal teams to resolve incidents efficiently and with proper documentation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
Text Operations
Pepper Content Global Pvt Ltd
Mumbai
05.2022 - 03.2023
- Collaborate with the editing, customer servicing, and customer care teams to understand and deliver against customer requirements.
- Work with a home-grown workflow management interface and a dynamic team of managers and quality experts to assign work to the most suitable editors.
- Coordinate with and answer queries from in-house and freelance editors across the globe to ensure that assignments are accepted and returned on time.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Assigning of work to the suitable editors of clients.
- Allocation of edits to freelancers.
- Monitoring and ensuring projects are completed on time.
- Worked on payment escalation emails and clearance of invoices for all editors.
- Managed a team of 100 freelancers and 4 in house editors.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Associate Process Manager
Cactus Communications
Mumbai
03.2020 - 04.2022
- Collaborate with the editing, customer servicing, and customer care teams to understand and deliver against customer requirements.
- Work with a home-grown workflow management interface and a dynamic team of managers and quality experts to assign work to the most suitable editors.
- Coordinate with and answer queries from in-house and freelance editors across the globe to ensure that assignments are accepted and returned on time.
- No delays or complaints on corporate jobs, new customer, high speed jobs, and quality reedits (100 % =Zero Delay).
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Trained and mentored team members on the latest Trust & Safety protocols, user protection best practices, and tools for identifying potential risks.
- Managed escalated cases, including handling complex, high-profile incidents that required careful judgment and collaboration with senior leadership.
- Built and optimized Trust & Safety workflows to handle high volumes of reported content and user complaints efficiently, ensuring a timely and consistent response to incidents.
- Developed standard operating procedures for consistent process management and improved performance.
- Managed cross-functional projects, resulting in timely completion and high-quality deliverables.
Process Coordinator
Cactus Communications
Mumbai
10.2020 - 03.2022
- I am responsible for coordinating the flow of work coming into the editing department and is the first point of contact for editors working across the globe.
- I must assign jobs to the most suitable editor and ensure the job is done within the specified time lines.
- Based on PC, WFM, JD.
- Allocation of edits to freelancers.
- Allocation of reviews to the in-house team.
- Working closely with the Medicine Team and Medicine reviewers.
- Timely and effective communication with Client Managers and editors in-house and externally.
- Individual contributor.
- Screening of medical papers so that they reach a freelancer specializing in the required subject.
- Maximized performance by monitoring daily activities and mentoring team.
- Maintained team efficiency by delegating daily activities, monitoring output and rewarding positive contributions.
- Trained and mentored new team members to maximize effectiveness.
- Creation of manual entry of editors' invoice which included addition and rejection of amount.
- Clearing Freshdesk emails related to allotment, invoice and queries.
- Collaborated with cross-functional teams to identify areas for improvement, developing actionable solutions for increased efficiency.
Co-ordinator- Manager
Accenture Solutions Pvt Ltd
Mumbai
11.2017 - 10.2020
- Coordinated and managed service requests raised by users for the IMS (Project Management) software, ensuring timely and accurate resolution.
- Generated and maintained Excel reports to track service requests, performance metrics, and team progress.
- Managed the Care Centre mailbox, proactively addressing user queries and ensuring adherence to Service Level Agreements (SLAs) for response times.
- Processed Access and Booklet Requests every three hours, ensuring seamless access for users and meeting operational requirements.
- Communicated system downtimes and updates via email, ensuring users were informed and supported during system outages.
- Provided user support via chat, email, and phone, resolving project management-related queries and technical issues efficiently.
- Worked with the IMS Project Management Tool, ensuring smooth user interactions and troubleshooting when necessary.
- Communicated best practices to both on-site and external teams, aligning efforts and ensuring that project goals were met effectively.
- Monitored and verified project creation databases to ensure no fraudulent transactions or errors occurred in system data.
- Developed and distributed team communications for weekly and monthly meetings, ensuring effective collaboration and alignment within the team.
- Gathered and organized materials to support operations.
Media Archive Management Associate
Accenture Solutions Pvt Ltd
Mumbai
11.2014 - 10.2017
- Handled a team of members and saw that the day to day activities were performed.
- Work Allocation handled for Brazil, Saudi Arabia & (J&J).
- Worked on Projects such as Brazil, Saudi Arabia, Turkey & J&J.
- Calibration performed for New Projects & seen that 100% results are achieved.
- Monitoring progress on a day-to-day basis for all team activities.
- Reporting progress to the Project Manager Running the daily team meetings ensuring they are timely, focused and brief.
- Handled and sorted out issues related to calibration.
- Photoshop Skill of Stitching used while processing images in SMT Tool.
- Worked on SMT, EMT, & DMS.
- Created datasets to be processed in DMS.
- Quality checks on SA, Brazil & Altria.
- Achieved Targets on time.
- Managed, trained and motivated Contractors to continuously improve knowledge and abilities in SMT/EMT Team.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Evaluated current processes to develop improvement plans.
Counselor
MT Educare Ltd
Mumbai
02.2014 - 12.2016
- Provided counseling program services to students.
- Analyzed student data to assess counseling program effectiveness and make improvements.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Assessed individual needs of students to create lesson plans designed to increase student engagement, accounting for academic strengths and interests of students.
- Met with parents and guardians to assist in understanding and supporting educational objectives, learning expectations and behavior standards.
- Developed solutions to improve performance.
- Restructured day-to-day schedules based on modern knowledge of student performance.
- Met with parents to resolve conflicting educational priorities and issues.
- Maintained safety and security of all youth under care.
Education
Master of Arts - Sociology
Mumbai University
Kalina, Mumbai 01.2018 - 01.2020
Bachelor of Arts - Sociology
Mumbai University
Kalina, Mumbai 01.2012 - 01.2015
H.S.C - undefined
Kandivli Education Society's BK Shroff College Of Arts
Kandivali, Mumbai 01.2008 - 01.2009
S.S.C -
St.Annes High School
Malad (W), Mumbai 01.2006 - 01.2007
Skills
- Certified Ethical Hacker
- Cyber Forensics
Client management
Performance monitoring
Report preparation
Decision-making
Team collaboration and leadership
Process improvements
Time management
Project management
Performance tracking
Interests
Football
Gaming
Personal Information
- Date of Birth: 03/20/91
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Finance Process & Ops Senior Analyst - Fraud Ops
Accenture Solutions Pvt Ltd
06.2024 - 04.2025
Assistant Manager - Text Category
Pepper Content Global Pvt Ltd
04.2023 - 02.2024
Text Operations
Pepper Content Global Pvt Ltd
05.2022 - 03.2023
Process Coordinator
Cactus Communications
10.2020 - 03.2022
Associate Process Manager
Cactus Communications
03.2020 - 04.2022
Master of Arts - Sociology
Mumbai University
01.2018 - 01.2020
Co-ordinator- Manager
Accenture Solutions Pvt Ltd
11.2017 - 10.2020
Media Archive Management Associate
Accenture Solutions Pvt Ltd
11.2014 - 10.2017
Counselor
MT Educare Ltd
02.2014 - 12.2016
Bachelor of Arts - Sociology
Mumbai University
01.2012 - 01.2015
H.S.C - undefined
Kandivli Education Society's BK Shroff College Of Arts
01.2008 - 01.2009
S.S.C -
St.Annes High School
01.2006 - 01.2007
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