Salman Suhail
Chennai
Summary
CE Operation MI Analyst at Barclays Global Services with a strong focus on data analysis and visualization. Automated reporting workflows through Power Query, resulting in improved data accuracy and enhanced communication with stakeholders. Developed innovative dashboard solutions that significantly improved KPI tracking and team performance. Demonstrated ability to deliver actionable insights in high-pressure environments using Qualtrics data integrated into Excel dashboards.
Overview
12
12
years of professional experience
Work History
CE Operation Analyst
Barclays Global Services
Chennai
11.2023 - Current
- Integrated Qualtrics data into dynamic excel dashboards by leveraging Power Query for automated data extraction, transformation, and loading, streamlining reporting workflows.
- Automated the process of importing and cleaning Qualtrics data using Power Query, significally reducing manual effort and ensuring up-to-date insights for business stakeholders.
- Consolidated and cleaned raw data from Qualtrics using Power Query, streamlining reporting workflows, and improving data accuracy for business performance tracking.
- Enhance data accuracy and reporting efficiency by building end-to-end solutions that connect Qualtrics data to excel dashboards, enabling real time KPI tracking.
- Collaborated with wider teams in Investment Banking, Global Markets, and Activate to identify business needs and translated them into actionable insights through customized tools and dashboards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Senior Customer Service Executive
Teleperformance
05.2014 - 11.2023
- Sanctioned mortgage applications for Barclays and non-Barclays customers across UK.
- Evaluated affordability using Experian reports, credit reports, income calculations, and tax documents.
- Reviewed property valuation reports to assess mortgage lending viability.
- Communicated with customers regarding affordability issues and lending policy queries.
- Resolved escalated issues as a Subject Matter Expert, ensuring timely resolutions.
Senior Customer Support Executive
Sutherland Global Services
01.2013 - 01.2014
- Resolved customer queries in high-pressure international voice process.
- Promoted teamwork and individual responsiveness in assigned areas.
- Consistently achieved performance targets set by client.
- Awarded best performer for outstanding contributions.
Education
B.Com -
The New College
Chennai, India01.2014
Higher Secondary -
St.THOMAS Matriculation Higher Secondary School
Chennai, India03.2011
High School -
DON BOSCO Matriculation Higher secondary School
Chennai, India01.2009
Skills
- Data analysis and visualization
- Qualtrics integration
- Excel and Power Query
- Dashboard creation
- Reporting automation
- Stakeholder communication
Languages
- English
- Tamil
- Urdu
- Hindi
Timeline
CE Operation Analyst
Barclays Global Services
11.2023 - Current
Senior Customer Service Executive
Teleperformance
05.2014 - 11.2023
Senior Customer Support Executive
Sutherland Global Services
01.2013 - 01.2014
B.Com -
The New College
Higher Secondary -
St.THOMAS Matriculation Higher Secondary School
High School -
DON BOSCO Matriculation Higher secondary School