Hi, I’m
Salman Ahmed
Riyadh
Summary
System Architect with over 10 years of experience in IT operations, infrastructure engineering, and automation within FinTech, corporate, and global enterprise environments. Experienced in designing and managing secure, scalable hybrid architectures (cloud/on-prem), implementing automation to enhance efficiency, and supporting diverse multinational teams. Proven ability to lead infrastructure modernization projects, drive performance optimization, and align IT systems with strategic business goals. Passionate about leveraging modern architecture practices to deliver innovation, reliability, and long-term scalability.
Overview
11
years of professional experience
6
years of post-secondary education
8
Certifications
Work History
Hala
IT Lead SysOps
01.2021 - 01.2025
Job overview
- Company Overview: FinTech company providing payment solutions and financial services. Website: [Hala](https://hala.com)
- Directed and managed IT operations for mission-critical platforms including Hala Payments, Hala Financing, Hala Cashier, Hala Global, and Hala Control, supporting over 500 internal and external users.
- Managed comprehensive infrastructure operations, encompassing standards IT designing system configuration, access control, and performance monitoring across both cloud-based and on-premises environments.
- Coordinated cross-functional projects with DevOps, Security, Product, and Support teams to align with business objectives while maintaining SLA adherence exceeding 98%.
- Delivered operational and technical support to distributed multinational teams located in Egypt, Dubai, Lebanon, Pakistan, UK, Kosovo, and other regions.
- Oversaw vendor relationships and optimized licensing and procurement activities to ensure cost efficiency and reliable service delivery.
- Implemented Enterprise based and automated workflows and AI-assisted monitoring tools that reduced manual workload by 40% while enhancing incident response times.
- Enhanced collaboration across teams by integrating systems management with organizational priorities to improve operational efficiency. Setup DR planning and BCM.
- Contributed to strategic technology initiatives ensuring scalability and reliability for over 500 global users.
- FinTech company providing payment solutions and financial services. Website: [Hala](https://hala.com)
AMCORP
Jr IT System Supervisor
01.2018 - 01.2021
Job overview
- Delivered daily technical support and troubleshooting for IT devices, including desktops, laptops, mobile devices, printers, headsets, and other peripherals, in compliance with company guidelines and within established SLA timeframes.
- Provided monitoring and reporting services for IT systems and services, encompassing voice and data networks as well as end-to-end LAN and WAN communication capabilities.
- Ensured availability of 24x7 second-line support and managed escalation processes effectively to resolve critical issues promptly.
- Configured system access permissions while maintaining strict control over user access rights to uphold security protocols.
- Oversaw the design, development, deployment, and management of new systems or changes to existing systems in alignment with business priorities and requirements.
- Developed and maintained comprehensive documentation of IT policies, procedures, and workflows for operational consistency.
- Managed project completion in adherence to established guidelines while ensuring alignment with best practices principles.
- Facilitated seamless integration of infrastructure improvements by aligning technical changes with organizational objectives.
- Provided proactive communication regarding service performance metrics to stakeholders through regular monitoring reports.
Careem Global Networks
IT Infrastructure Engineer
01.2016 - 01.2018
Job overview
- Delivered daily technical support and troubleshooting for IT devices, including desktops,
- laptops, mobile devices, printers, headsets, and other peripherals, in compliance with
- company guidelines and within established SLA timeframes.
- Provided monitoring and reporting services for IT systems and services, encompassing
- voice and data networks as well as end-to-end LAN and WAN communication
- capabilities.
- Ensured availability of 24x7 second-line support and managed escalation processes
- effectively to resolve critical issues promptly.
- Configured system access permissions while maintaining strict control over user access rights to uphold security protocols.
- Oversaw the design, development, deployment, and management of new systems or
- changes to existing systems in alignment with business priorities and requirements.
- Applied IT best practices and adhered to company standards to mitigate risks affecting service levels.
- Developed and maintained comprehensive documentation of IT policies, procedures, and workflows for operational consistency.
- Managed project completion in adherence to established guidelines while ensuring alignment with best practices principles.
- Facilitated seamless integration of infrastructure improvements by aligning technical changes with organizational objectives.
- Provided proactive communication regarding service performance metrics to stakeholders through regular monitoring reports.
77 Media
IT Specialist
01.2015 - 01.2016
Job overview
- Performed advanced maintenance, support, monitoring, and lifecycle management for Mac hardware and software within the organization.
- Oversaw release management processes for macOS images and ensured deployment across the Mac platform.
- Administered and maintained Mac server file and print services, including regular system backups.
- Tested and evaluated software upgrades and operating systems prior to companywide
- deployment to ensure stability and compatibility.
- Coordinated companywide automated software installations, upgrades, and implemented security updates, including antivirus solutions from Enterprise and IT strategies.
- Maintained Active Directory/Open Directory accounts for users and computers while managing the deployment and maintenance of mobile devices.
- Conducted systems analysis by evaluating the current Mac environment, recommending
- improvements to technical processes, testing implementations, and documenting IT Enterprise workflows.
Mchill's BG
IT Sales and Support
01.2015 - 01.2016
Microsoft
IT Help-desk Support
01.2014 - 01.2015
Education
Osmania University
Bachelor's from Computer Science Engineering
01.2011 - 01.2015
University Overview
GPA: 3.7
International Indian School Jeddah, Affiliated to CBSE
High Schooling from Science Stream
01.2008 - 01.2010
University Overview
GPA: 3.4
Skills
System Administration
Certification
Microsoft (MCP, MTA, Azure Fundamentals, and Azure Administrator)
Timeline
IT Lead SysOps
Hala
01.2021 - 01.2025
Jr IT System Supervisor
AMCORP
01.2018 - 01.2021
IT Infrastructure Engineer
Careem Global Networks
01.2016 - 01.2018
IT Specialist
77 Media
01.2015 - 01.2016
IT Sales and Support
Mchill's BG
01.2015 - 01.2016
IT Help-desk Support
Microsoft
01.2014 - 01.2015
Osmania University
Bachelor's from Computer Science Engineering
01.2011 - 01.2015
International Indian School Jeddah, Affiliated to CBSE
High Schooling from Science Stream
01.2008 - 01.2010
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