SALMAN FARIS
Service Engineer
Bangloore
Summary
Experienced IT Support and Service Engineer skilled in identifying technical issues, analyzing information, and providing effective solutions. Strong background in end-user support, customer communication, and system troubleshooting with a commitment to service quality and compliance.
Overview
6
6
years of professional experience
4033
4033
years of post-secondary education
4
4
Languages
Work History
Service Engineer
Team Computers Pvt Ltd
07.2024 - Current
- Provided technical support to end users for hardware, software, system access, and connectivity issues.
- Identified issues, analyzed technical information, and implemented effective solutions.
- Resolved user queries using clear communication and step-by-step guidance.
- Supported Outlook, MS Office, VPN, desktops, laptops, printers, and peripherals.
- Logged and tracked incidents in ticketing systems while meeting SLA requirements.
- Coordinated with internal IT teams for escalations and follow-ups. Ensured devices complied with company security policies and standards.
- Supported New joiner device setup and asset handover.
- Maintained accurate records of IT assets including laptops, desktops, monitors, accessories, and peripherals.
- Managed asset allocation reallocation and replacement for employees as per company policies.
- Coordinated with internal teams for asset handover during onboarding and offboarding.
- Identified missing, damaged, or non-compliant assets and reported discrepancies for resolution.
- Ensured assets were tagged, maintained, and stored according to IT and Security Standards.
Service Engineer
Team Computers Pvt Ltd
07.2024 - Current
- Provided technical support to end users for hardware, software, system access, and connectivity issues.
- Identified issues, analyzed technical information, and implemented effective solutions.
- Resolved user queries using clear communication and step-by-step guidance.
- Supported Outlook, MS Office, VPN, desktops, laptops, printers, and peripherals.
- Logged and tracked incidents in ticketing systems while meeting SLA requirements.
- Coordinated with internal IT teams for escalations and follow-ups. Ensured devices complied with company security policies and standards.
- Supported new joiner device setup and asset handover.
- Maintained accurate records of IT assets including laptops, desktops, monitors, accessories, and peripherals.
- Managed asset allocation, reallocation, and replacement for employees as per company policies.
- Coordinated with internal teams for asset handover during onboarding and offboarding.
- Identified missing, damaged, or non-compliant assets and reported discrepancies for resolution.
- Ensured assets were tagged, maintained, and stored according to IT and security standards.
IOS Engineer & Mac Technician
CONSOLIDATED PRIVATE LIMITED
09.2021 - 07.2024
- Company Overview: PLANET CARE, Service & Sales
- Creating Carry In repairs and Mail In repairs with Accurate TAT Time in GSX and Servify.
- Following Up ACSE Matrix REPTAT and NTF and SDR and SUR for I Phone and CCLR, PPR and REPTAT for MAC.
- Maintaining CFI 90% and PSS above 92.5%.
- Following up with Customers regarding Ready for Pickup and Quotations from RC and Customer Escalations.
- In warding products from Apple Repair center and Apple Distribution center.
- Knowledge About GSX and Chat initiating with CSS team.
- Continuous Knowledge Gaining through Attending ATLAS Courses.
- Apple product Service & Sales
NETWORK ENGINEER
ATRIA CONVERGENCE TECHNOLOGIES
10.2019 - 09.2021
- Company Overview: TELECOMMUNICATIONS
- Network Cable Splicing
- Assembling & Disassembling of PC
- Computer Maintenance.
- Cable and connectivity.
- Crimping.
- TELECOMMUNICATIONS
Education
Diploma in Electronics And Communication - E&C
SANJAY MEMORIAL POLYTECHNIC
SAGARSSLC -
MGN PAI HIGH SCHOOL
SAGARSkills
Servify Application Transactions
Customer serviceProblem diagnosisTechnical supportSoftware installationIssue resolutionPart replacementsCustomer communicationHardware installationPersonal Information
Description
- I do hereby confirm that the information given in this resume is true and correct to the best of my knowledge. In case any error or omission is found at later date, I shall be liable for the consequences.
Timeline
Service Engineer
Team Computers Pvt Ltd
07.2024 - Current
Service Engineer
Team Computers Pvt Ltd
07.2024 - Current
IOS Engineer & Mac Technician
CONSOLIDATED PRIVATE LIMITED
09.2021 - 07.2024
NETWORK ENGINEER
ATRIA CONVERGENCE TECHNOLOGIES
10.2019 - 09.2021
Diploma in Electronics And Communication - E&C
SANJAY MEMORIAL POLYTECHNIC
SSLC -
MGN PAI HIGH SCHOOL