Salman Husain Khan
Lucknow
Summary
Dynamic Customer Service Leader at AI Airport Services Ltd. with a track record of optimizing operational efficiency and elevating customer satisfaction. Expert in DCS systems, including Amadeus Altea CM, facilitating timely performance and effective problem resolution. Recognized for strong time management skills and exceptional interpersonal communication that drive significant enhancements in passenger experiences. Committed to further advancing customer engagement strategies within the aviation sector.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Executive
AI Airport Services Ltd.
Lucknow
06.2016 - Current
- Managing check-in counters, passenger boarding, and plane turnaround operations, including cargo baggage handling, with stipulated parameters.
- Trained and expert working on DCS systems like Amadeus Altea CM, Amadeus FM, GoNow, Sprint, and Paxlink.
- Experienced as a CLC coordinator.
- Knowledge of Microsoft Word, Excel, PowerPoint, and E-mail.
- Ensure that you achieve on-time performance without compromising safety and security.
Education
Master of Business Administration -
Alagappa University
Karaikudi, TN01.2017
Bachelor of Commerce -
Lucknow University
Lucknow, UP01.2012
DTP - Computer Operations and Word Processing
NIDAC Computer Academy
01.2008
Skills
- Time Management
- Problem Solving
- Active Listening
- Interpersonal Communication
- Leadership
- Customer Service
- Customer engagement
- Customer queries
Certification
IATA (International Air Transport Association) Dangerous Goods Regulations, Air India Ltd., 2022: Provided Passenger Handling Personnel with comprehensive knowledge of dangerous goods, labels, and handling procedures in accordance with IATA DGR Cat. 9 Table 1.5.A
Projects
Currently leading the team for Air India Express ground operations at Lucknow Airport and the Shift In-charge for Fly Dubai International flight operations, previously served as Counter Supervisor for Air India Domestic operations
Coursework
DTP, NIDAC Computer Academy, 2008, Computer Operations and Word Processing. Desktop Publishing Courses (DTP) deal with educating the students about the use of software for designing and creation of different types of documents.
Affiliations
- Multimedia Editing
- Gaming
- Streaming
- Tech Enthusiast
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Executive
AI Airport Services Ltd.
06.2016 - Current
Master of Business Administration -
Alagappa University
Bachelor of Commerce -
Lucknow University
DTP - Computer Operations and Word Processing
NIDAC Computer Academy
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