SALMANUL FARIS A S
KOCHI
Summary
Service-oriented professional versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills.
Overview
6
6
years of professional experience
Work History
Salon Manager
STYLE LOUNGE FAMILY SALON
KOCHI
12.2023 - Current
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Monitored employee performance to ensure quality services were delivered consistently.
Sales Marketing Executive
COCHIN BUSINESS CENTRE
KOCHI
08.2022 - 12.2023
- Developed and implemented marketing strategies to drive sales growth.
- Conducted market research to identify customer needs and preferences.
- Analyzed competitive products in the marketplace.
- Researched target markets to develop effective sales plans.
Wholesale Sales Manager
FREEDOM WHOLESALE STORE
KOCHI
11.2020 - 07.2022
- Developed and implemented strategies to increase sales volume and profitability.
- Conducted market research to identify potential customers, competitors, and industry trends.
- Established strong relationships with key accounts to ensure repeat business.
- Created weekly reports on product performance, inventory levels, customer feedbacks.
Sales Manager
STUDIOLINE CLUB RETAIL STORE
KOCHI
09.2018 - 11.2020
- Developed and implemented store policies and procedures to ensure efficient operations.
- Maintained customer service standards by monitoring employee performance and resolving customer complaints.
- Monitored stock levels and placed orders with vendors when necessary.
- Ensured safety regulations were followed throughout the store at all times.
Education
Diploma - SHIPPING AND LOGISTICS
GOVERNMENT POLYTECHNIC COLLAGE
KOCHI,INDIA01-2023
Skills
- Commitment to quality and service
- Product promotion
- Decision-making skills
- Client relations
- Business development strategy
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Salon Manager
STYLE LOUNGE FAMILY SALON
12.2023 - Current
Sales Marketing Executive
COCHIN BUSINESS CENTRE
08.2022 - 12.2023
Wholesale Sales Manager
FREEDOM WHOLESALE STORE
11.2020 - 07.2022
Sales Manager
STUDIOLINE CLUB RETAIL STORE
09.2018 - 11.2020
Diploma - SHIPPING AND LOGISTICS
GOVERNMENT POLYTECHNIC COLLAGE
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