Salome Fernandes
Customer Service Advocate
Mumbai
Summary
Consistent record of achieving operational efficiency, reliability, and superior customer service.
Overview
20
20
years of professional experience
Work History
Customer Service Advocate
TTEC India
04.2025 - Current
- Elevated patient satisfaction by effectively managing and resolving healthcare-related inquiries.
- Collected data, evaluated and addressed callers' needs, and informed on key policies and procedures.
- Safeguarded confidential patient, employee, and company information in alignment with company policies and regulatory standards.
- Provided outstanding support during peak call volume periods by exhibiting composure and professionalism under pressure.
- Monitored compliance with HIPAA regulations during management of sensitive patient information, safeguarding client privacy consistently.
Preferred Customer Associate
JPMorgan Chase
02.2021 - 03.2025
- Delivered exceptional customer service while facilitating training for new team members on updated processes.
- Implemented company policies, procedures, and quality standards to ensure compliance.
- Cultivated team culture focused on exceeding customer expectations and surpassing company performance goals and standards.
Collections Representative
JP Morgan Chase
02.2009 - 09.2017
- Worked with customer and clients to help get a solution to managing credit card payments.
- Worked with departments across the company, including contact development and Specialty operations team, in developing new ideas.
Customer Service Representative
CFC Financial
06.2008 - 12.2008
- Informing Customer of the status of their mortgage loan and providing payment solutions.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
Customer Service Representative
Tech Mahindra
11.2005 - 05.2008
- Executed company policies, procedures, and safety standards.
- Worked with departments across the company, including post paid customer service, upgrades and retention of contracts with phone network.
Education
B com Graduate - undefined
Karnatak University
Karnatak04.2004
Skills
Service excellence Prioritization skills Verbal and written communication
Timeline
Customer Service Advocate
TTEC India
04.2025 - Current
Preferred Customer Associate
JPMorgan Chase
02.2021 - 03.2025
Collections Representative
JP Morgan Chase
02.2009 - 09.2017
Customer Service Representative
CFC Financial
06.2008 - 12.2008
Customer Service Representative
Tech Mahindra
11.2005 - 05.2008
B com Graduate - undefined
Karnatak University