Salomi Esther . J

Tier-2 Account Reviewer: 1.6 years of work experience.

• Conduct in-depth reviews and investigations of high-risk and high-transaction accounts, including internal, merchant, and external accounts, as well as critical NPCI accounts, to identify and mitigate potential fraud.
• Act as the final layer of review (Tier-2) for escalated cases, ensuring accuracy and compliance after Tier-1 evaluations.
• Analyze and assess account signals and updates provided by Google Pay India to justify fraud-related decisions and actions.
• Develop and maintain Standard Operating Procedures (SOPs) for new updates, process changes, and operational workflows, ensuring team alignment and adherence to protocols.
• Compile and deliver daily reports on the accounts handled, providing data-driven insights to the team for performance tracking and strategy development.
• Conduct audits of Tier-1 accounts to ensure quality, compliance, and adherence to Google Pay's fraud detection and risk management standards.

Key Achievements:

• Successfully streamlined SOPs, leading to increased efficiency in fraud detection and account review processes.
• Recognized for delivering accurate and timely decisions on high-priority and sensitive accounts, maintaining high operational integrity.
• Played a pivotal role in enhancing the audit process for Tier-1 accounts, identifying gaps and proposing actionable improvements.