Salomia C Norbert
Senior Data Annotation Specialist
Mangalore
Summary
Senior DataAnnotation Specialist and AI Trainer with production experience across DataAnnotation.Tech, Invisible (Meridian Marketplace), and Innodata. Proven in high‑quality, guideline‑driven annotation and evaluation with consistently strong approval scores. Specialized in LLM evaluation, prompt review, Quality Assurance, multilingual and multimodal annotation, and technical reasoning. Analytical, detail‑oriented, and able to work independently in fast‑paced, compliance‑focused environments.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Freelance AI Trainer & DataAnnotation Specialist
Invisible | DataAnnotation.Tech | Innodata
01.2025 - Current
- Completed screening assessments for Instruction Following, Guideline Adherence, LLM Evaluation, Prompt Review, Multilingual Evaluation, Quality Review, Voice Training (English, Kannada, Hindi), Coding and Technical Reasoning, and Multimodal Annotation (Text, Image, Video, Audio).
- Delivered live production work including: LLM output evaluation using structured rubrics (factuality, correctness, helpfulness, style, reasoning quality, safety), prompt evaluation, reverse prompting, and instruction-following tasks for model training, multilingual text and voice annotation (English, Kannada, Hindi), image and video annotation: bounding boxes, segmentation, classification, labeling, image generation review, image picker, color picker, and reverse prompting workflows, entity tagging, and product/social content annotation, video-based task creation, and evaluation for instruction-following models. Conducted side-by-side (SxS) comparisons of AI-generated responses to determine the best outputs, and provide structured justifications.
- Maintained high approval and quality scores by strictly following guidelines, resolving edge cases analytically, and communicating blockers clearly.
Technical Process Specialist (Level-3)
Infosys BPM
07.2022 - 03.2024
- Provided Level 3 technical support for U.S.-based clients in an international process environment.
- Diagnosed and resolved complex network issues involving DSL, fiber, and broadband connectivity.
- Worked extensively with Internet protocols, including TCP/IP, to identify and troubleshoot connectivity problems.
- Performed advanced troubleshooting of modems, routers, and telephone lines to restore service efficiently.
- Delivered high-quality customer support to clients across the United States, ensuring SLA adherence.
- Assisted the team lead in tracking team performance metrics and maintaining status reports using Excel.
- Managed escalated and irate customer cases during service outages, ensuring professional resolution, and customer retention.
- Adapted communication style to match customer pace and technical understanding for effective problem resolution.
Junior Analyst
GlowTouch Technologies
10.2021 - 07.2022
- Provided technical support for international clients, resolving web hosting, CMS, email, and server-related issues.
- Managed and troubleshot CMS platforms, including WordPress, Website Builder, and Weebly, ensuring website functionality and uptime.
- Diagnosed and resolved WordPress issues related to themes, plugins, performance, and security vulnerabilities.
- Utilized tools such as Salesforce, Genesys, Jitsi, Jira, Helpdesk systems, Anydesk, and Citrix to manage tickets, remote sessions, and customer interactions efficiently.
- Supported customers in shared hosting, VPS, dedicated servers, and cloud environments, ensuring proper configuration and service stability.
- Configured and troubleshot Microsoft 365 and Google Workspace services, including user setup, DNS configuration, and mail routing issues.
- Managed email marketing configurations and resolved SMTP, IMAP, and POP-related email client setup issues across various platforms.
- Worked extensively with networking protocols, including TCP/IP, SMTP, IMAP, POP, FTP, SFTP, HTTP, and HTTPS, to diagnose connectivity and server communication issues.
- Assisted customers with domain registration, domain transfers, DNS propagation, and understanding registry, registrar, and ICANN processes.
- Performed SSL installation, renewal, and troubleshooting, along with basic malware detection and site security (SiteLock) support.
Business Development Associate
BYJU’s – The Learning App
03.2021 - 09.2021
- Awarded Top Performer of the Week for exceeding sales targets and achieving high conversion rates.
- Worked as a Business Development Associate for PAN India operations, contributing directly to company revenue.
- Conducted outbound calls to qualify leads, assess business potential, and schedule counseling sessions with parents and students.
- Performed structured need-analysis discussions to understand students’ strengths, weaknesses, and academic challenges.
- Delivered personalized product presentations (online and offline) based on individual student learning requirements.
- Counseled students and parents to recommend appropriate learning solutions in Science and Mathematics.
- Consistently achieved weekly sales targets through strategic follow-ups and relationship management.
- Engaged in face-to-face interactions with customers from diverse backgrounds, adapting communication style accordingly.
Administrator – Technical Support
Diya Systems
11.2018 - 02.2021
- Awarded Top Newbie for outstanding performance and early contributions to the team.
- Worked as a Technical Support Associate – Web Hosting for Endurance International Group, troubleshooting website, web hosting, and email hosting issues.
- Provided support for domain management and DNS configuration, including records setup and propagation troubleshooting.
- Hands-on experience managing Linux and Windows hosting environments across shared and VPS servers.
- Applied basic Linux commands for server-level diagnostics and issue resolution.
- Worked extensively with control panels such as cPanel, Plesk, and WHM for account and server management.
- Supported email hosting configurations, SSL installation, WordPress troubleshooting, and CDN integration.
- Diagnosed networking and protocol-related issues using TCP/IP, SMTP, POP3, IMAP, FTP, SFTP, HTTP, and HTTPS.
- Utilized tools such as Salesforce, Jira, Genesys, Jitsi, and PuTTY for ticket management, communication, and remote troubleshooting.
- Provided multi-channel support through inbound/outbound calls, chat, and email, including handling escalation cases.
- Assisted customers in understanding hosting environments and best practices to improve their online business operations.
- Managed file transfers using FTP/SFTP, and clients like FileZilla.
- Supported team performance tracking and reporting using Excel, in coordination with the Team Lead.
- Assisted in training and mentoring junior executives to improve technical and customer handling skills.
- Delivered customer-oriented support to domestic and APAC clients, ensuring service quality and satisfaction.
Associate Learning Engineer
Kidvento Education & Research Pvt. Ltd.
05.2018 - 10.2018
- I worked as a mentor for school students, designing curriculum-based, hands-on projects to enhance conceptual understanding and engagement.
- Trained students and teachers to effectively use technology tools for interactive, simplified learning.
- Developed a strong understanding of syllabus structures, including ICSE, CBSE, NCERT, and Karnataka State Board.
- Designed customized academic projects aligned with curriculum standards and students' comprehension levels.
- Encouraged scientific curiosity and critical thinking by fostering inquiry-based learning in science and mathematics.
- Analyzed student questions and feedback to continuously improve project design and learning outcomes.
- Tracked and monitored students' academic progress through structured evaluation methods.
- Conducted teacher training sessions to enhance curriculum delivery and classroom engagement strategies.
- Prepared structured notes, learning materials, and academic documentation.
- Generated weekly and monthly progress reports to track performance metrics and learning milestones.
- Participated in review meetings, and coordinated with cross-functional teams to improve project implementation and analysis.
- Assisted the Project Manager in operational activities, including status tracking, and performance comparisons against planned baselines.
- Contributed to the setup and implementation of laboratory infrastructure under the Government of India's initiative, “Atal Tinkering Lab.”
Education
Bachelor of Engineering - Electronics & Communication
P. A. College of Engineering, Visvesvaraya Technological University
01-2018
Post Graduate Diploma - Applied Statistics
Indira Gandhi National Open University (IGNOU)
01-2027
Advanced Programming & Data Science Certification - Data Science And Artificial Intelligence
GUVI (IIT Madras–Incubated | Google For Education Partner),
Chennai, India06-2024
Skills
- LLM Evaluation & Rubric-Based Scoring
- Prompt Review & Instruction-Following
- Multimodal Annotation (Text, Image, Video, Audio)
- Multilingual Annotation & Voice Training
- Coding & Technical Reasoning Evaluation
- Data Quality, Compliance & Consistency Review
- Python
- SQL
- Analytical & Logical Reasoning
- High Attention to Detail
Accomplishments
- Top Performer - BYJU's The Learning App
- Top Newbie - Diya Systems
- Secured 8th rank in Karnataka State in Sirigannada Kannada Talent Examination.
- Secured First place in Circuit Rigup in Intercollegiate Technical fest.
Timeline
Freelance AI Trainer & DataAnnotation Specialist
Invisible | DataAnnotation.Tech | Innodata
01.2025 - Current
Technical Process Specialist (Level-3)
Infosys BPM
07.2022 - 03.2024
Junior Analyst
GlowTouch Technologies
10.2021 - 07.2022
Business Development Associate
BYJU’s – The Learning App
03.2021 - 09.2021
Administrator – Technical Support
Diya Systems
11.2018 - 02.2021
Associate Learning Engineer
Kidvento Education & Research Pvt. Ltd.
05.2018 - 10.2018
Post Graduate Diploma - Applied Statistics
Indira Gandhi National Open University (IGNOU)
Advanced Programming & Data Science Certification - Data Science And Artificial Intelligence
GUVI (IIT Madras–Incubated | Google For Education Partner),
Bachelor of Engineering - Electronics & Communication
P. A. College of Engineering, Visvesvaraya Technological University