SALONI ABDUL HUDDA
HR Service Delivery Associate
Summary
Dedicated HR Service Delivery Associate with expertise in managing employee benefits and ensuring compliance within organizational policies and regulations. Proficient in overseeing benefit programs, resolving employee inquiries, and implementing procedures to mitigate non-compliance risks. Skilled in fostering positive employee relations through effective communication and support. Proven ability to streamline processes and optimize service delivery, contributing to the overall success of the HR function.
Overview
14
14
years of professional experience
4
4
Languages
Work History
HR Service Delivery Associate
Accenture Solutions Private Ltd
11.2022 - Current
- Managing employee queries and requests via ServiceNow (ticketing tool), ensuring prompt resolution by coordinating with internal teams.
- Overseeing the probation process for new hires to ensure smooth transitions and compliance with company policies.
- Handling documentation processes for Accenture employees, ensuring accuracy and completeness.
- Managing healthcare processes for Accenture employees, including enrollment and assistance with inquiries.
- Handling applications and inquiries related to Amex, Cycle to Work, and Electric Vehicle programs.
- Managing the asset recovery process for former employees, ensuring the return of company assets.
- Handling overpayment processes for former employees and those on leave of absence.
- Coordinating with vendors and HR partners as needed to address employee needs and inquiries.
- Assisting in auditing, allocating, and providing process training for new team members.
- Generating weekly, monthly, and annual reports for certain processes.
- Proficient in SAP, Workday, and ServiceNow platforms, leveraging these tools to streamline processes and enhance efficiency.
Recruiting Associate
Accenture Solutions Private Ltd
03.2021 - 10.2022
- Responsible for delivering excellent HR services to business operations within the UK and Ireland regions, adhering to Service Level Agreements (SLAs).
- Served as the primary point of contact for three recruiters in the UK region.
- Utilized recruitment portals including Workday and ATAS (Application Tracking System).
- Coordinated and scheduled interviews using Microsoft Teams, the HireVue application, telephone, and face-to-face meetings.
- Provided timely and accurate resolution of various queries for new candidates, existing employees, interviewers, and recruiters independently, meeting prescribed turnaround times (TAT).
- Managed feedback collection and mailbox, maintaining accurate records of daily activities, and preparing weekly and monthly reports.
- Identified process issues and proposed improvements through idea submissions.
- Demonstrated proficiency in various software applications including Application Tracking Systems and SharePoint.
- Assisted in auditing, allocating, and providing process training for new team members.
Associate Consultant
Insignia Search
05.2019 - 02.2021
- Collaborating with company hiring managers to assess personnel needs.
- Managing end-to-end recruitment processes, including screening, interview scheduling, and candidate follow-up.
- Utilizing various online channels, such as social media and professional platforms like Naukri and LinkedIn, to source potential candidates.
- Conducting both in-person and telephonic interviews with candidates.
- Providing recommendations to company hiring managers based on candidate assessments.
- Coordinating interviews between candidates and company hiring managers
- Ensuring follow-up on the status of pre- and post-interview processes.
- Maintaining a comprehensive database of candidates.
Customer Service Associate
ITKTS Interactive Technologies Pvt. Ltd.
05.2014 - 01.2019
- Prepare for customer inquiries by reviewing events and customer service procedures.
- Respond to customer inquiries by comprehending the query, reviewing previous correspondence, gathering necessary information, compiling and transmitting information, and confirming the customer's understanding.
- Collaborate with all functional departments as needed.
- Follow up on customer inquiries as necessary.
- Ensure internal communication and escalate issues appropriately.
- Document and communicate customer service requests that require cross-functional collaboration for resolution.
- Manage incoming calls, emails, and customer service inquiries.
- Generate sales leads that result in acquiring new clients.
- Identify and assess customer needs to achieve satisfaction.
- Conduct analysis of company website.
- Maintain customer database.
Program Officer
The Diamond Jubilee Trust
08.2013 - 05.2014
- Reviewing People with Different Ability (PDA) forms and Welfare Service forms, followed by submitting reports to my superior.
- Managing the accounts for the Learning Resource Centre (LRC).
- Developing budgets and managing accounts for various program activities.
- Preparing sanction advice.
- Preparing Welfare Service vouchers along with summary sheets.
Marketing Executive
Analyse India
08.2010 - 11.2011
- Acted as a Marketing Executive, responsible for maintaining comprehensive client data including subscription dates, expiry dates, addresses, and contact details.
- Verified payments made by clients.
- Conducted marketing and publicity campaigns across various social media platforms.
- Ensured regular updates of daily reports.
- Provided direct reports to the CEO regarding daily work activities.
Education
PGDM - Human Resources Management
We School Welingkar Education & Institute
04.2001 -
Bachelor of Commerce -
Mumbai University
04.2001 -
Higher Secondary School Certificate -
Mumbai Board
04.2001 -
Secondary School Certificate -
Mumbai Board
04.2001 -
Skills
Microsoft Office
Benefits Administration
Employee Relations
Client Engagement
New Hire Training
Oral Communication
Customer Relationship Management (CRM)
Attention to Detail
Customer Interaction
Process Improvement
Tally 90
Accomplishments
Achieved Life Saver Award for the month of March 2024.
Secured the leading position in the scorecard performance for May 2022.
Timeline
HR Service Delivery Associate
Accenture Solutions Private Ltd
11.2022 - Current
Recruiting Associate
Accenture Solutions Private Ltd
03.2021 - 10.2022
Associate Consultant
Insignia Search
05.2019 - 02.2021
Customer Service Associate
ITKTS Interactive Technologies Pvt. Ltd.
05.2014 - 01.2019
Program Officer
The Diamond Jubilee Trust
08.2013 - 05.2014
Marketing Executive
Analyse India
08.2010 - 11.2011
PGDM - Human Resources Management
We School Welingkar Education & Institute
04.2001 -
Bachelor of Commerce -
Mumbai University
04.2001 -
Higher Secondary School Certificate -
Mumbai Board
04.2001 -
Secondary School Certificate -
Mumbai Board
04.2001 -