Saloni Chhabra

Contribution / Responsibilities:

- Leading solutioning and end-to-end implementation of Salesforce across Sales Cloud, Service Cloud, and Custom Cloud.

- Gathering requirements from stakeholders, translating them into user stories, and ensuring smooth sprint execution.

- Conducting code reviews and guiding developers in designing robust, scalable solutions.

- Implemented key automations to streamline business processes, including:

• Debt management automation integrated with invoicing systems.

• Work Request Form automation for clients purchasing candidate subscriptions.

• Annual price increase automation applied dynamically by region and year.

• Multiple additional workflow and process automations to enhance speed, accuracy, and user experience.

- Driving Agile practices with focus on sprint delivery, collaboration, and stakeholder satisfaction.

• Internal Sales and Service Console Management (CRM process development/customization including various modules like Account, Contacts, Leads and various custom applications and Distributor Portal.)
• Role: SFDC Senior Specialist
• Contribution:
• - Gathering requirements from business users including Underwriters, agents and customer service.
• - Responsible for planning and design projects to delivering demo to business users directly.
• - Implementation of Integration process with different internal web portals and third party tools.
• - Customize and configure the system as per business workflow (including apex code (classes & triggers), VF pages, workflows, REST API).
• - Follow Scrum and Agile process.
• - Responsible for documentation and direct conversation with business users.
• - Comfortable on using systems like JIRA, Trello.

• Internal CRM process development/customization including various modules like Account, Contacts, Leads,and various custom applications
• Role: SFDC Senior Developer
• Contribution:
• - Leading team of 4-5 developers to follow complete deployment cycle in Agile Scrum pattern following Sprints and Daily stand up
• - Responsible for delivering sprint successfully from estimating requirements to deploy change sets
• - Analyzing business needs and implementation using standard and custom SFDC functionality
• - Implementation of Web Pages using Apex, HTML, JavaScript, and Visual force
• - Maintenance of various implemented integrations with third party tools
• - Record types and Page layouts based on functionality
• - Implementation of triggers, SOQL also developing custom functionality
• - Configured Workflows, Approval Processes and Validation rules as per requirement

• Gold Blue Print: GBP is an internal ITSM implementation for HCL based on BMC Remedy Force tool. This project includes complete customization and configuration CRM as per users need.
• Role: Developer
• Contribution:
• - Analyzing business needs and implementation using standard and custom SFDC functionality
• - Implementation of Web Pages using Apex, HTML, JavaScript, Visual force
• - Developing custom functionalities like Critical incident process, Notification logs across all objects, Email service, Knowledge Search, Approval Mapping functionality and Watch List
• - Custom functionality on buttons, custom links and home page components
• - Set OWD and manual sharing based on business needs
• - Implementation of triggers, SOQL also developing custom functionality
• - Configured Workflows, Approval Processes and Validation rules as per requirement