Saloni Dasondi
Senior Business Analyst
Hyderabad
Summary
Enthusiastic Business Analyst and dedicated employee with integrity, strong work ethic and great leadership skills.
Salesforce Business Analyst with 8 years of experience analyzing business needs and roadmaps.
Having sound hands on on Sales Cloud, Service Cloud and Marketing Cloud.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Salesforce Business Analyst
Cognizant
Hyderabad
10.2020 - Current
- Understanding and analyzing the current business through client interaction.
- Responsible for user story creation.
- Reviewing UI/UX screen.
- Analyzing the Customer issue and explaining to development team.
- Performing end to end UAT and Functional Testing.
- Closely working with Business Team.
- Providing support, training and demo to end users.
- Resolving Production issues.
Salesforce Business Analyst
S&P Global
11.2019 - 09.2020
- Understanding and analyzing the current business through client interaction
- Working with Scrum team, and product owner
- Analyzing and understanding client’s business needs and translating it into User Stories for better implementation
- Analyzing the gaps, if any, and proposing best-fit solution, technology-wise and user friendly
- Involved in Salesforce Admin activities like Security setup, setting up Workflows, Process Builders, Data Load activities (also experienced in Knowledge Article Data Category Data load), User setup, Environment setup, Reports and Dashboards, etc
- Occasionally involved in Testing team.
- Assisted the testing team to define test conditions relevant to the project requirements.
Member Technical
CDK Global
Hyderabad
03.2018 - 10.2019
- Worked as Salesforce Admin and responsible for Salesforce configuration
- Coordinated between Business Teams, Process Owner and Salesforce Team
- Managed functional areas of data management
- Used Data loader to upload the large volumes of data in Salesforce.
- Experience in Salesforce Lightning Customization.
- Develop & maintain all reports, dashboards, workflows & sharing rules within Salesforce.com to improve visibility to activities, pipeline & forecast
- Provided technical support and troubleshoot application related issues
IT Associate
Bajaj Finserv
Pune
06.2014 - 01.2018
- Responsible for review and designing of the test cases.
- Involved in Salesforce Application Testing.
- Creating bug on bug reporting tool Bugzilla.
- Responsible to Creating the Test cases.
- Responsible for explaining bug to Dev team, activity worked with development team.
- Performed UAT testing, Functional testing, regression testing.
Education
Bachelor of Engineering - Computer Science
RGTU University
Indore 07.2008 - 04.2012
Certification
Salesforce Certified Force.com Administrator (ADM 201)
Additional Information
- HSC (12th), 2008, M.P. Board 69%.
- SSC (10th), 2006, M.P. Board 76%.
Timeline
Salesforce Business Analyst
Cognizant
10.2020 - Current
Salesforce Business Analyst
S&P Global
11.2019 - 09.2020
Member Technical
CDK Global
03.2018 - 10.2019
IT Associate
Bajaj Finserv
06.2014 - 01.2018
Bachelor of Engineering - Computer Science
RGTU University
07.2008 - 04.2012
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