Saloni Dasondi
Salesforce Business Analyst
Hyderabad
Summary
Enthusiastic Business Analyst and dedicated employee with integrity, strong work ethic and great leadership skills. Salesforce Business Analyst with 8 years of experience analyzing business needs and roadmaps. Having sound hands on on Sales Cloud, Service Cloud and Marketing Cloud.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Salesforce Business Analyst
Coforge
Hyderabad
11.2022 - Current
- Comprehending and assessing the present state of the business by engaging with clients.
- Accountable for crafting user stories and scrutinizing UI/UX screens.
- Examining customer issues and communicating them to the development team
- Conducting comprehensive end-to-end UAT and functional testing.
- Creating Functional Requirement Document.
Salesforce Business Analyst
Cognizant
Hyderabad
10.2020 - 10.2022
- Tasks and responsibilities include: Understanding and evaluating the current state of the business by actively engaging with clients.
- Crafting user stories, scrutinizing UI/UX screens.
- Examining customer issues and communicating them to the development team.
- Conducting comprehensive end-to-end UAT and functional testing.
- Collaborating closely with the business team.
- Providing support, training, and demonstrations to end-users, and resolving production issues.
Salesforce Business Analyst
S&P Global
Hyderabad
11.2019 - 09.2020
- Understanding and analyzing the current business through client interaction.
- Collaborating with the Scrum team and Product Owner.
- Analyzing and understanding client's business needs and translating it into User Stories for better implementation
- Analyzing the gaps, if any, and proposing best-fit solution, technology-wise and user friendly.
- Involved in Salesforce Admin activities like Security setup, setting up Workflows, Process Builders, Data Load activities (also experienced in Knowledge Article Data Category Data load), User setup, Environment setup, Reports and Dashboards, etc.
- Occasionally involved in Testing team.
- Assisted the testing team to define test conditions relevant to the project requirements.
Member Technical
CDK Global, Hyderabad
Hyderabad
03.2018 - 11.2019
- Worked as Salesforce Admin and responsible for Salesforce configuration.
- Coordinated between Business Teams, Process Owner and Salesforce Team.
- Managed functional areas of data management
- Used Data loader to upload the large volumes of data in Salesforce.
- Experience in Salesforce Lightning Customization.
- Develop & maintain all reports, dashboards, workflows & sharing rules within Salesforce.com to improve visibility to activities, pipeline & forecast.
- Provided technical support and troubleshoot application related issues
IT Associate
Bajaj Finserv
Pune
06.2014 - 01.2018
- Responsible for review and designing of the test cases.
- Involved in Salesforce Application Testing.
- Creating bug on bug reporting tool Bugzilla.
- Responsible to Creating the Test cases.
- Responsible for explaining bug to Dev team, activity worked with development team.
- Performed UAT testing, Functional testing, regression testing.
Education
Bachelor of Engineering - Computer Science And Engineering
07.2008 - 05.2012
HSC (12th) - Physics Chemistry Maths
04.2007 - 03.2008
SSC (10th) - Maths
04.2005 - 03.2006
Skills
Business Analyst
Salesforce Sales Cloud
Service Cloud
Marketing Cloud
Backlog Grooming
User Story Development and Management
Functional Document creation from BRD
Requirement Gathering
Technical and Functional Discussion with all stakeholders
Functional Documentation
User Acceptance Testing
Flow Diagrams
Review end-to-end coverage for functional requirements
Salesforce Administration
Certification
Salesforce Certified Administrator
Timeline
Salesforce Certified OmniStudio Consultant
02-2023
Salesforce Business Analyst - Coforge
11.2022 - Current
Salesforce Business Analyst - Cognizant
10.2020 - 10.2022
Salesforce Business Analyst - S&P Global
11.2019 - 09.2020
Member Technical - CDK Global, Hyderabad
03.2018 - 11.2019
Salesforce Certified Administrator
02-2018
IT Associate - Bajaj Finserv
06.2014 - 01.2018
RGTU University - Bachelor of Engineering, Computer Science And Engineering
07.2008 - 05.2012
New Vision H S School - HSC (12th), Physics Chemistry Maths
04.2007 - 03.2008
New Vision H S School - SSC (10th), Maths
04.2005 - 03.2006