EZEE ABSOLUTE
Saloni Joshi
Front Desk Receptionist
Rishikesh
Summary
Applies academic knowledge in science to support accurate work, clear communication, and steady learning in a professional setting. Brings communication, creativity, and a strong work ethic to tasks that require organization, collaboration, and careful follow-through. Seeks opportunities to add value while building broader experience in a dynamic environment.
Overview
1
1
Language
1
1
Certificate
3
3
years of professional experience
Work History
Guest Relations Officer
Verdus Hospitality PVT. LTD.
03.2026 - Current
- Assisted guests with inquiries, ensuring exceptional service and satisfaction.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Coordinated guest check-in and check-out processes for efficiency.
- Provided information on local attractions and services to guests.
- Maintained accurate records of guest interactions and feedback.
- Assisted guests with a variety of services and local attraction information.
Hotel Manager
Crystal Leaf Hotel
06.2025 - 11.2025
- Managed daily hotel operations to ensure exceptional guest experiences.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Supervised front desk staff, enhancing service efficiency and team performance.
- Led staff meetings focused on operational efficiency and team collaboration initiatives.
- Analyzed guest feedback to identify improvement areas, boosting satisfaction ratings.
- Implemented inventory management systems to optimize supply chain effectiveness.
- Provided services efficiently and with a high level of accuracy.
Receptionist
Crystal Leaf Hotel
08.2024 - 06.2025
- Greeted visitors warmly, ensuring a positive first impression of the organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed incoming calls and directed inquiries to appropriate personnel.
- Scheduled appointments and maintained calendar for office personnel efficiently.
- Organized, maintained and updated information in computer databases.
Cafe Lead
Garh Bhoj Restaurent and Cafe
06.2023 - 04.2024
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards.
- Trained and mentored new staff on café procedures and customer service techniques.
- Collaborated with the management team on implementing new menu items based on customer feedback and industry trends.
Education
Graduation Complete -
Pandit Lalit Mohan Sharma Campus Rishikesh
Rishikesh01-2025
Senior Secondary - undefined
Govt. Inter Collage, Heera Khal, Pauri Garhwal
Heera Khal, Pauri Garhwal01-2022
Secondary -
Govt. Inter Collage, Heera Khal, Pauri Garhwal
Heera Khal, Pauri Garhwal01-2020
Skills
Calendar management
Appointment scheduling
Document preparation
Data entry
Records management
Customer service
Phone etiquette
Front desk reception
Issue resolution
Interdepartmental communication
Software
Certification
NCC C Certificate Holder
Timeline
Guest Relations Officer
Verdus Hospitality PVT. LTD.
03.2026 - Current
Hotel Manager
Crystal Leaf Hotel
06.2025 - 11.2025
Receptionist
Crystal Leaf Hotel
08.2024 - 06.2025
Cafe Lead
Garh Bhoj Restaurent and Cafe
06.2023 - 04.2024
Senior Secondary - undefined
Govt. Inter Collage, Heera Khal, Pauri Garhwal
Graduation Complete -
Pandit Lalit Mohan Sharma Campus Rishikesh
Secondary -
Govt. Inter Collage, Heera Khal, Pauri Garhwal
PERSONAL DETAILS
HINDI, ENGLISH
DECLARATION
I hereby declare that the above information is true to the best of my knowledge.