Saloni Londhe
Thane
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues on the calls emails and chat as well
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Concentrix
Thane
08.2025 - Current
- Assisted customers with product inquiries and service-related issues and solving concern on chat
- Provided timely and accurate information through multiple communication channels.
- Resolved customer complaints with empathy and effective problem-solving skills.
Customer Service Representative
Concentrix
Thane
05.2018 - 11.2019
- Assisted customers with product inquiries and service-related issues.
- Provided timely and accurate information through multiple communication channels.
- Resolved customer complaints with empathy and effective problem-solving skills.
- Worked in blended process where need to handle emails inbound and outbound calls
Education
MBA -
Imcost
Thane 03.2019 - 03.2022
Bachelor of Commerce - English
NKT Collage
Thane 03.2015 - 03.2018
Skills
- communication, problem-solving, leadership, adaptability, computer knowledge, excel, typing
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Customer Service Representative
Concentrix
08.2025 - Current
MBA -
Imcost
03.2019 - 03.2022
Customer Service Representative
Concentrix
05.2018 - 11.2019
Bachelor of Commerce - English
NKT Collage
03.2015 - 03.2018