Summary
Overview
Work History
Education
Skills
Timeline
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Saloni Patel

Schererville

Summary

Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

Imagine Communications
10.2021 - Current
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Developed service procedures, policies and standards.

Team Lead - Customer Support

TTEC
03.2019 - 09.2021
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Reported on updates to project specifications and progress.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Provided primary customer support to internal and external customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided back up for customer service managers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Store Supervisor

Shoppers Drug Mart
06.2017 - 02.2019
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Conducted inventory analysis to determine optimal stock levels.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Oversaw preparation and distribution of promotional materials and flyers.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.

Education

Bachelor of Accounting - Business Accountancy

Seneca College of Applied Arts And Technology
12.2018

Skills

  • Staff Training
  • Conflict Resolution Techniques
  • Multitasking and organization
  • Customer Service
  • Problem-solving
  • Time Management
  • Quality assurance
  • Effective Workflow Management
  • Performance Tracking and Evaluations
  • Client Relations and Retention

Timeline

Customer Service Supervisor

Imagine Communications
10.2021 - Current

Team Lead - Customer Support

TTEC
03.2019 - 09.2021

Store Supervisor

Shoppers Drug Mart
06.2017 - 02.2019

Bachelor of Accounting - Business Accountancy

Seneca College of Applied Arts And Technology

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Saloni Patel