Saloni Patidar
Solution Manager
Deesa
Summary
Dynamic Solution Manager with a proven track record at ICICI Bank, excelling in product management and relationship building. Successfully developed tailored financial solutions, enhancing client satisfaction and driving business growth. Adept at fostering teamwork and collaboration, while prioritizing client needs to deliver optimal banking experiences.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Solution Manager
ICICI Bank
05.2024 - Current
- Developed and pitched financial products to clients improve capital efficiency and manage risk.
- Built strong relationships with clients by understanding their needs and providing customized financial solutions for collection and payment.
- Managed the full client lifecycle, from onboarding to ongoing support, ensuring clients received timely and relevant banking solutions.
- Contributed to business growth by acquiring new clients.
Relationship Manager
ICICI Bank
12.2023 - 04.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Team Lead, Phone Banking NRI Department
ICICI Bank
10.2022 - 11.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
MBA - Business Econimics
School Of Economics, DAVV
Indore, India 04.2001 -
BBA - Accounting And Finance
Umiya Girls College
Indore, India 04.2001 -
Skills
Product management
Solution design
Teamwork and collaboration
Problem-solving
Decision-making
Attention to detail
Relationship building
Task prioritization
Certification
Tally ERP 9
Timeline
Solution Manager
ICICI Bank
05.2024 - Current
Relationship Manager
ICICI Bank
12.2023 - 04.2024
Team Lead, Phone Banking NRI Department
ICICI Bank
10.2022 - 11.2023
Tally ERP 9
04-2021
MBA - Business Econimics
School Of Economics, DAVV
04.2001 -
BBA - Accounting And Finance
Umiya Girls College
04.2001 -
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