SALONI RAHATE
Nagpur
Summary
Experienced front desk ambassador with exceptional telephone etiquette and a positive attitude. Skilled in assisting guests with reservations, valuables, and baggage to ensure a seamless experience. Thrives in high-pressure, dynamic situations, quickly adapting to meet the needs of guests and colleagues.
Overview
3
3
years of professional experience
Work History
Front Office Associate
The Corinthians Resort & Club Pune
12.2024 - Current
- Guest Interaction:Welcome guests, check them in/out, provide information, and address their needs and concerns.
- Reservations and Room Management:Manage online, phone, and in-person reservations, assign rooms, and handle changes or cancellations.
- Check-in/Check-out Procedures:Verify reservations, collect payments, issue room keys, and process check-out procedures.
- Customer Service:Respond to inquiries, handle complaints, and ensure a positive guest experience.
- Front Desk Operations:Answer phone calls, direct inquiries, maintain a clean front desk area, and manage cash handling.
Front Office Department
Hotel Trident Nariman Point
07.2024 - 11.2024
- Experienced in Front office Department.
Housekeeping and F&B Department
Hotel Ritz Carlton
06.2023 - 08.2023
- Housekeeping and f& b department.
Front Desk
Kutz The Salon
09.2022 - 12.2022
- Front Desk handling
Hospitality Exposer
Hotel Radission Blu Hotel
08.2022 - 08.2022
- Every department in Hotel
Hospitality Exposer
Hotel Centre Point
01.2022 - 01.2022
- Every department in Hotel
Education
Bachelor - Hotel Management & catering Technology
L.A.D College
HSC - undefined
01.2020
SSC - undefined
01.2018
Skills
- Microsoft Excel
- Internet
- Communication Skills
- Emotional Intelligence
- Collaboration and Teamwork
- Problem-Solving and Critical Thinking
- Adaptability and Flexibility
- Report generation
- Scheduling appointments
- Cash handling experience
- Guest relations
Languages
English
Hindi
Marathi
Timeline
Front Office Associate
The Corinthians Resort & Club Pune
12.2024 - Current
Front Office Department
Hotel Trident Nariman Point
07.2024 - 11.2024
Housekeeping and F&B Department
Hotel Ritz Carlton
06.2023 - 08.2023
Front Desk
Kutz The Salon
09.2022 - 12.2022
Hospitality Exposer
Hotel Radission Blu Hotel
08.2022 - 08.2022
Hospitality Exposer
Hotel Centre Point
01.2022 - 01.2022
HSC - undefined
SSC - undefined
Bachelor - Hotel Management & catering Technology
L.A.D College
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