Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Saloni Raikar

Saloni Raikar

Mumbai

Summary

Dedicated and service-oriented professional with over 7 years of experience as a Senior Cabin Attendant at IndiGo Airlines and in the hospitality sector. Skilled in passenger safety, emergency response, multicultural communication, and premium guest service. Passionate for creating memorable travel experiences while ensuring the highest standards of safety and care. Seeking to bring my expertise, passion for service, and adaptability to Riyadh Air’s world-class cabin crew team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Deerhurst Resort - Freed Hotels
Huntsville
05.2024 - 04.2025
  • Provided professional and welcoming check-in/check-out experiences for international guests.
  • Handled guest inquiries, reservations, and billing with efficiency.
  • Coordinated across departments to ensure smooth daily operations and excellent guest satisfaction.
  • Managed multiple tasks in a fast-paced hospitality environment, strengthening adaptability and communication skills.
  • Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues.

Senior Cabin Crew

Indigo Airlines
Ahmedabad
10.2017 - 07.2023
  • Greeted passengers as they boarded the aircraft.
  • Ensured passenger safety by conducting thorough pre-flight safety checks and delivering clear safety briefings.
  • Assisted passengers with seating, baggage, and special requirements, ensuring inclusivity for children, elderly, and differently-abled travelers.
  • Responded to in-flight emergencies with professionalism, providing first aid and CPR when required.
  • Delivered high-quality service, catering to special meal requests and ensuring passenger comfort on domestic and international flights.
  • Worked closely with the flight deck and cabin crew to maintain smooth operations and exceptional service.
  • Responded promptly to passenger complaints or requests for assistance during flight operations.
  • Worked as a team while coordinating with other crew members, including pilot, engineers, and ground personnel, to ensure a safe air travel experience for all customers.

Customer Service Representative

Agate Services Private Ltd.
Mumbai
07.2016 - 05.2017
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Updated databases with new and modified customer data.

Education

Higher Secondary School Commerce - Commerce

Atomic Energy Junior College
04-2016

Skills

  • Customer service skills
  • Listening skills
  • Decision-making
  • Conflict resolution and problem solving
  • Passenger safety and emergency management
  • Organizational skills to manage resources efficiently
  • Team coordination
  • Time management
  • Adaptability and flexibility

Certification

  • Foundation in Travel & Tourism
  • IATA Diploma in Travel Sales & Operations
  • Food Handlers Certificate, Canada
  • Smart Serve Certificate, Canada

Languages

  • English (Fluent)
  • Hindi (Fluent)
  • Marathi (Fluent)

Timeline

Guest Service Representative

Deerhurst Resort - Freed Hotels
05.2024 - 04.2025

Senior Cabin Crew

Indigo Airlines
10.2017 - 07.2023

Customer Service Representative

Agate Services Private Ltd.
07.2016 - 05.2017

Higher Secondary School Commerce - Commerce

Atomic Energy Junior College

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Saloni Raikar