Saloni Randhir
Hotlier
Pune
Summary
Dynamic Front Desk Supervisor with extensive experience at Lemon Tree Hotels, excelling in guest relations and problem-solving. Proven ability to enhance guest satisfaction through effective scheduling and planning, ensuring seamless operations. Skilled in cash management and fostering a welcoming environment, consistently achieving high service standards.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Lemon tree hotels
Pune, Maharashtra
01.2025 - Current
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Senior Guest Service Associate
Swastik Luxury Whelming Century
07.2024 - 12.2024
- Welcome guests warmly and ensure smooth check-in and check-out
- Coordinate with spa, housekeeping, F&B and wellness departments for guest needs
- Ensure all guest requests are handled on time.
Support in daily reports and shift handovers.
Follow hotel policies, grooming, and safety standards.
Guest Service Associate
Novotel Pune
10.2023 - 06.2024
- Supervise daily guest service operations at the front office.
- Ensure smooth check-in and check-out processes.
- Coordinate with housekeeping, reservations, and other departments for guest needs.
- Ensure accurate billing and cash/credit handling
- Prepare daily reports for management when required.
- Ensure lobby and front desk area remain clean and welcoming.
- Ensure lobby and front desk area remain clean and welcoming.
Education
Bachelor of Arts -
Asian College of Science,commerce,and Arts
Pune, Frankfinn Institute Of Air Hostess Training -
Frankfinn Institute Of Air Hostess Training
Pune, 04.2023
High School Diploma -
Asian College of Science,commerce And Arts
Pune, Maharashtra 03.2022
Skills
Listening skills
Timeline
Front Desk Supervisor
Lemon tree hotels
01.2025 - Current
Senior Guest Service Associate
Swastik Luxury Whelming Century
07.2024 - 12.2024
Guest Service Associate
Novotel Pune
10.2023 - 06.2024
Bachelor of Arts -
Asian College of Science,commerce,and Arts
Frankfinn Institute Of Air Hostess Training -
Frankfinn Institute Of Air Hostess Training
High School Diploma -
Asian College of Science,commerce And Arts