saloni Rose Choudhary
Customer Care Professional
New Delhi
Summary
Energetic customer service oriented professional with 5+ years experience in resolving complex customer inquiries. passionate about building stone customer relationship, driving brand loyalty and increasing customer engagement.
Overview
9
9
years of professional experience
Work History
Dispute and Fraud Analyst
American Express Business Solution
Gurgaon
05.2021 - Current
- Leveraged analytical skills to identify patterns indicative of organized crime or other sophisticated attacks against the organization''s assets or customers'' interests.
- Demonstrated commitment to continuous learning by attending industry conferences, participating in professional associations, and staying abreast of emerging best practices in the field of fraud prevention and dispute resolution.
- Established effective communication channels between relevant stakeholders during high-profile cases, ensuring all parties remained well-informed of progress and outcomes.
- Identified fraudulent activities through meticulous analysis of transaction data and trends.
Assistant Manager
Hotel Mint
New York Queens
06.2017 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Inside Sales Representative
Dell International PVT LTD
Gurgaon
03.2015 - 04.2017
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Education
Undergradute -
Open School
Skills
Development
Active listening skills
Improving customer experience
Building customer loyalty
Positive attitude
Time management
Decision making
Problem solving
Help them to understand the contract that they are opting in for
Additionalinformation
SALONI ROSE, CUSTOMER SERVICE, Customer service and sales expert who identifies customer needs and delivers effective solutions to the problems. Committed to providing high-quality customer care to create positive customer experiences. Personable and professional under pressure with motivated energetic nature., Offered appropriate reservation options based on expected attendees when coordinating events., Filed an incident reports and handled inappropriate behaviour to document problems disturbances and took appropriate action., Tracked guests experience and satisfaction surveys on different booking engines like booking.com, Expedia, Priceline, cheapsticket, tripadvisor etc and responded accordingly., Establish internal databases and records in the management system enhance the accuracy and integrity of all documents and data., Maintaining long lasting relationship with existing customers through exceptional after-sales service., Actively sourcing new sales opportunities through cold-calling and emailing., Developing In-depth knowledge of product features and benefits., Advising customer on suitable product selection based on their needs and specifications., Following up on sales inquiries that are made by potential customer through website chat email inbound and outbound calls., Understanding the current issue that customer faces and finding a solution., Explain the customer the existing and suitable packages to the customer., Transferring the calls to the technician., Follow up with customer after 7 days to make sure that they are not facing any problem again.
Educationlanguages
Undergraduate, English, Hindi
Objective
Customer Service, 03/01/15, 12/01/20, Ney York, NY
Timeline
Dispute and Fraud Analyst
American Express Business Solution
05.2021 - Current
Assistant Manager
Hotel Mint
06.2017 - 12.2020
Inside Sales Representative
Dell International PVT LTD
03.2015 - 04.2017
Undergradute -
Open School