Saloni Saxena
Jaipur
Summary
Dedicated Department Manager with undeniable service, employee development, and interpersonal skills. Boasts many years of experience overseeing complex department-management tasks.
Overview
5
5
years of professional experience
Work History
Head of the Department
Acolyte technologies Private limited
Jaipur
04.2023 - 08.2024
- Directed the formulation of policies and procedures, ensuring compliance with regulatory standards and best practices.
- Promoted positive work environment, recognizing achievements and adressing challenges to maintain high levels of staff motivation and satisfaction.
- leading team f SIC Certificates, MSME certificates and gst certifcates.
Relationship Manager
Gromo Vitrak pvt Ltd
Gurgaon
11.2020 - 03.2023
- Building good relationship with customer and giving them support for working with us.
- Blended process (80% chat and email 20% calling).
- Coordinated with cross-functional teams to develop and implement tailored solutions for complex clients.
- Co-ordinates with clients through mails and chats and give information about the payouts and insurance.
Operations Executive
Spectra
Gurgaon
04.2019 - 02.2020
- Handling inbound calls for sales
- (B2B)
- Generating leads for inside sales.
- Handling chat for sales.
Education
M.B.A - Operations Management
I.T.S College
Delhi07-2017
B.com - Commerce
Rajasthan University
Jaipur04-2015
12th -
Blue Heaven School
07-2014
Skills
- Knows basic Excel
- MIS
- Team Management
- Knows CRM of ZOHO, Bitrix, verloop, microsoft teams, AI tools Basic Gemini, ChatGPT
- Strong command over English and Hindi languages
Timeline
Head of the Department
Acolyte technologies Private limited
04.2023 - 08.2024
Relationship Manager
Gromo Vitrak pvt Ltd
11.2020 - 03.2023
Operations Executive
Spectra
04.2019 - 02.2020
M.B.A - Operations Management
I.T.S College
B.com - Commerce
Rajasthan University
12th -
Blue Heaven School
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