Saloni Sharma
Zirakpur
Summary
To achieve personal & professional growth in which ever field to work. To accept challenging job opportunities, which could reveal my inner talent and help me emerge as a competent & satisfy my urge to learn more & more.
Overview
5
5
years of professional experience
Work History
Sales Associate
Studio 24
Zirakpur
05.2023 - Current
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
SME
Alorica
Mohali
11.2022 - 03.2023
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Provided training sessions for new employees at the SME.
Customer Service Representative
Teleperformance
Mohali
06.2019 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided technical assistance to customers through phone, email and chat support.
Education
B.A -
MCM DAV College for Women Chandigarh
Chandigarh 08-2023
12 -
Ryan International School
01.2016
10 -
Ryan International School
01.2014
Skills
- Positive attitude
- Self confidence to handle worst situations
- Hard Working
- Dedicated towards work
Additional Information
Working at Teleperformance from the past 2.3 years
Personal Information
- Father's Name: Sandeep Sharma
- Date of Birth: 12/13/1998
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
English, Hindi
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Sales Associate
Studio 24
05.2023 - Current
SME
Alorica
11.2022 - 03.2023
Customer Service Representative
Teleperformance
06.2019 - 10.2022
B.A -
MCM DAV College for Women Chandigarh
12 -
Ryan International School
10 -
Ryan International School