Saloni Sharma
Zirakpur
Summary
My goal is to uphold both personal and professional growth across various fields. I am eager to embrace challenging opportunities that not only highlight my skills and potential, but also allow me to continuously learn and develop. By taking on new challenges, I aim to refine my abilities and contribute meaningfully to my team and organisation .
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate
Studio 24
Zirakpur
05.2023 - Current
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Customer Service Representative
Teleperformance
Mohali
06.2019 - 10.2021
- Managed to resolve all escalation actively and coordinate with the supervisor for major issues
- Responsible for troubleshooting for all iOS and mac OS related issues
- Fixed all the hosting and server related issues
- Configured and installed various network/security devices and services (e.g., routers, switches, firewalls)
- Worked with the help desk to resolve network-related problems and issues
- Troubleshooted, diagnosed iMac, Mac book pro or other ios devices
Education
Bachelor of Arts -
MCM DAV College for Women Chandigarh
Chandigarh 09.2017 - 09.2020
12 -
Ryan International School
05.2016 - 05.2017
10 -
Ryan International School
04.2014 - 05.2015
Skills
- Positive attitude
- Self confidence to handle worst situations
- Hard Working
- Dedicated towards work
- Active listening
- Great Communication skills
- Computer knowledge
- Customer service
Personal Information
- Husband’s Name: Tarun kumar
- Date of Birth: 12/13/1998
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
1,B2,1,B2,English, Hindi
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Sales Associate
Studio 24
05.2023 - Current
Customer Service Representative
Teleperformance
06.2019 - 10.2021
Bachelor of Arts -
MCM DAV College for Women Chandigarh
09.2017 - 09.2020
12 -
Ryan International School
05.2016 - 05.2017
10 -
Ryan International School
04.2014 - 05.2015