Saloni Singh Choudhary

• Managed daily banking activities involving deposits, withdrawals, and transfers with an impressive level of precision.
• Provided knowledgeable assistance to customers regarding account-related matters, while ensuring compliance with banking regulations and internal policies for risk management purposes. Utilized phone, email, and chat services to deliver quality support.
• Implemented effective solutions for resolving customer grievances.
• Diligently documented customer interactions and transactions

-Delivered support and guidance to customers when navigating through the intricacies of the healthcare insurance system.

-Effectively utilized CRM software for managing and documenting all customer interactions.

-Addressed claim discrepancies and communicated reasons to policyholders.

-Maintained a track record of achieving high customer satisfaction ratings and meeting performance targets.

• Attentively listened to customer concerns and promptly addressed them with appropriate solutions.
• Aided customers by providing assistance in navigating the app and offering detailed product and service knowledge.
• Investigated customer accounts, ensuring accurate order details and efficient payment processing.
• Provided excellent customer service in handling inquiries and returns