Saloni Patil
Mumbai
Summary
Dedicated Customer Service Executive seeking to utilize proven customer service, problem-solving skills, and product knowledge to provide exceptional service to customers and exceed expectations. Committed to optimizing customer engagement and growing loyalty through tailored solutions.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Unitile India
04.2023 - Current
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Processed orders accurately and efficiently in accordance with company policies.
- Collaborated with other departments to ensure customer satisfaction.
Customer Service Executive
Lite Technology Pvt Ltd
03.2022 - 04.2023
- Improved customer loyalty and retention by designing custom experiences and personally engaging with customers
- Building and re-cultivating business relationship with potential clients
- Monitored customer accounts to optimize order status, payment, and account management operations
Education
Masters In Management Studies (MBA/MMS) - Marketing -
Parle Tilak Vidyalaya Association's Institute of Management, Mumbai University
01.2022
Bachelor Of Commerce -
St Andrews College of Arts, Commerce and Science, Mumbai University
01.2018
HSC -
St Xavier Convent High School and Junior College
01.2016
SSC -
St Joseph Convent High School
01.2014
Skills
- Digital Marketing
- MS Advance Excel
- Customer Retention
- Customer Relationship Management
- Troubleshooting
- Issue Escalation
- Account Management
Personal Information
- Date of Birth: 11/30/98
- Gender: Female
- Marital Status: Unmarried
Timeline
Customer Service Executive
Unitile India
04.2023 - Current
Customer Service Executive
Lite Technology Pvt Ltd
03.2022 - 04.2023
Masters In Management Studies (MBA/MMS) - Marketing -
Parle Tilak Vidyalaya Association's Institute of Management, Mumbai University
Bachelor Of Commerce -
St Andrews College of Arts, Commerce and Science, Mumbai University
HSC -
St Xavier Convent High School and Junior College
SSC -
St Joseph Convent High School
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