Salony Shrivastava
Banker
Vidisha
Summary
Organized and dependable professional with extensive experience in banking and customer service. Proven ability to manage multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Proficient in Microsoft Office, CRM systems, and banking software like Flexcube and Finacle. Fluent in English and Hindi.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Deputy Manager (CA)
YES BANK
12.2025 - Current
- Managed acquisition and servicing of Current Account and Savings Account (CASA) customers in line with bank policies and regulatory guidelines.
- Ensured end-to-end account opening processes, including documentation, KYC, AML compliance, and adherence to RBI norms.
- Handled customer relationship management, resolving service issues and ensuring high levels of customer satisfaction and retention.
Deputy Manager
AXIS BANK LTD
09.2019 - 10.2024
- I joined Axis Bank as an Assistant Manager.
- Promoted from Assistant Manager to Branch Relationship Officer.
- Managed daily operations including financial transactions, customer service, and clearing.
- Increased branch sales by 15% through targeted marketing initiatives.
- Enhanced customer satisfaction by streamlining service processes.
Junior Officer
HDFC BANK LTD
09.2018 - 09.2019
- Processed loan disbursements for two-wheeler, auto, personal, and other loans.
- Handled customer inquiries and resolved issues, contributing to a 10% improvement in service ratings.
Education
MBA - Finance
SATI College/ Barkatullah University
07.2017
B. Pharmacy - undefined
TIT College Of Pharmacy/ RGPV University
06.2013
12th -
Saket Garima Sr. Sec. School/ M.P. Board
04.2009
10th - undefined
Brilliant Hr. Sec. School/ M.P. Board
04.2007
Skills
Microsoft Office
CRM Systems
Operational Efficiency
Sales and Marketing Support
Proficient in Flexcube
Proficient in Finacle
Certification
SP Licence
Interests
Spending time in nature, Music, Reading, Travelling
Accomplishments
- Contributed to good customer service
- Received awards
ACHIEVEMENTS AND AWARDS
Contributed to good customer service and received awards., Awarded by Collector for participation in Indian Air Force rally., Actively participated in cultural and social activities.
ADDITIONAL INFORMATION
- Experienced in various verticals like WBO, Retail Banking, and Stock Market.
- Adaptable to different work cultures and environments.
INTERNSHIP
- Nirman Share Brokers Pvt Ltd
- Gained practical experience in share market trading.
- Vindhya Herbal
- Worked under scientist Mr. Abhishek Sharma, learning about Quality Control and Production of Herbal medicine.
INDUSTRIAL VISITS
Baddi, Himachal Pradesh, 10 days
Declaration
I hereby declare that all information given here is true to the best of my knowledge and belief.
Timeline
Deputy Manager (CA)
YES BANK
12.2025 - Current
Deputy Manager
AXIS BANK LTD
09.2019 - 10.2024
Junior Officer
HDFC BANK LTD
09.2018 - 09.2019
MBA - Finance
SATI College/ Barkatullah University
B. Pharmacy - undefined
TIT College Of Pharmacy/ RGPV University
10th - undefined
Brilliant Hr. Sec. School/ M.P. Board
12th -
Saket Garima Sr. Sec. School/ M.P. Board