Salu AS
Process Specialist
Summary
A highly motivated Process Specialist with over 6 years of experience in Finance & Accounting, specializing in Accounts Payable (AP) and Travel & Expense (T&E) auditing. Skilled in managing complex audits, vendor management, and ensuring compliance with regulatory and organizational standards. Demonstrated ability to lead successful system migrations, analyze financial data, and resolve discrepancies to improve operational efficiency. Awarded for exceeding performance expectations and driving process improvements, eager to bring expertise to a dynamic organization focused on growth and operational excellence.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
PROCESS SPECIALIST (Administrative Contractor Finance & Accounting -T&E Auditor)
Infosys Bpm
12.2023 - Current
- Conducted over 200+ audits using SAP Concur, ensuring 100% adherence to travel and expense policies, improving compliance and reducing audit discrepancies by 15%.
- Engaged with offshore clients, resolving 95% of discrepancies within 24 hours, improving the accuracy of SAP Concur entries by 30%
- Analyzed over 500+ expense reports monthly, identifying and resolving discrepancies, reducing expense claim errors by 15%.
- Validated supporting documents for 150+ transactions weekly, ensuring all expenses met internal controls, which reduced erroneous reimbursements by 12%
- Ensured precise allocation and coding for 5000$+ worth of monthly expenses, improving financial accuracy and enabling error-free reporting for management..
- Examined 50+ high-risk transactions quarterly to identify patterns of non-compliance, which led to enhanced risk management processes and a 25% reduction in financial discrepancies.
- Audited high-risk expense reports, ensuring that all approved claims were compliant before entering the payment cycle, preventing potential overpayments or financial risks.
Senior Associate
Conduent Business Services India LLP
02.2022 - 12.2023
- Processed 500+ PO and Non-PO invoices monthly, ensuring accurate and timely payment, improving the overall efficiency of the accounts payable cycle by 15%
- Reviewed and released 200+ invoices monthly from hold, resolving payment delays and ensuring compliance with internal payment protocols.
- Analyzed root causes for hold on invoices, addressing 90% of issues within SLA, reducing recurring errors by 20% through process improvements.
- Conducted internal audits for 300+ invoices before payment runs, improving accuracy and reducing discrepancies by 10%.
- Acted as SME for Accounts Payable, preparing detailed weekly and monthly reports on invoice processing trends and discrepancies, providing actionable insights for management decisions.
- Ensured timely resolution of 60+ vendor queries and client tickets monthly, achieving a 95% resolution rate within SLA and contributing to improved vendor satisfaction..
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Associate
Conduent Business Services India LLP
01.2018 - 01.2021
- Played a key role in the transition of Service Desk activities, ensuring a smooth migration with no disruptions in service delivery, resulting in improved response times by 10%
- Subject Matter Expert for Vendor Master and on-hold processes, efficiently resolving 100+ CRM incidents monthly, reducing ticket resolution times by 15%.
- Processed 150+ travel and expense claims monthly, ensuring 100% compliance with company policies and resolving discrepancies within SLAs.
- Handled the processing of 200+ supplier data entries in Oracle, ensuring data accuracy and timely updates, which improved overall supplier data integrity by 20%
- Resolved 50+ buyer and supplier queries weekly through Right Now CRM, maintaining a 95% satisfaction rate and streamlining communication processes.
- Managed and updated Supplier Forms in DART for 100+ suppliers monthly, ensuring all changes were reflected accurately in the system and improving vendor onboarding efficiency.
- Created and modified 100+ supplier profiles in Oracle, ensuring data accuracy and compliance with internal controls, which reduced onboarding errors by 10%.
- Ensured timely processing of supplier requests, maintaining 100% compliance with SLAs and improving vendor relationship management through prompt service.
- Conducted daily audits of supplier updates in Oracle based on DCNs and Supplier Maintenance Queue reports, identifying and correcting 5% of errors, improving overall data accuracy.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Junior Accountant
Maxwell Electrical Corporation
06.2016 - 03.2017
- Processed monthly salary slips for 50+ employees, ensuring timely and accurate payroll disbursement, reducing payroll discrepancies by 5%.
- Addressed and resolved 30+ client queries weekly, maintaining a 95% satisfaction rate by providing prompt and accurate responses to all inquiries.
- Handled and resolved 40+ customer queries and issues per month, ensuring efficient resolution and maintaining strong client relationships.
- Strengthened customer relationships by proactively managing communication and resolving 95% of issues within the first interaction, increasing client satisfaction and retention.
- Maintained and audited attendance reports for 50+ employees, ensuring accurate payroll processing and improving compliance with attendance policies.
- Managed and reconciled 100+ supplier
Education
Master of Business Administration - Finance And Marketing
Bangalore University
Bengaluru, IndiaSkills
Oracle V12
Good Team player
SAP Concur
SAP
Finance Portal
Genesys
Process Automation
Accounts Payable Process
Customer Support Canda Region
Willingness to manage & accept change
Goal oriented: Result achiever and meets deadlines
Service Now
Corporate initiatives
Analytical Skills
Projects
Vendor Master and OnHold migration into workday, Part of select organizational team that handled vendor master and on hold migration into workday. Ensured 100% completion in initial pilot testing and initiating payment.co-ordinated with other finance functions to ensure the migration process was well on track.
Certification
White Belt Project Completion/Europe Region - Monthly BIB Factor Report Automation
Awards
- Conduent Honor Roll Partner-InSuccess Award (2019), Conduent Business Services India LLP, Info Park, Kochi, India, In recognition of excellent team spirit resulting in valuable and outstanding contribution towards the business.
- Eagle Award - Conduent (2022), Conduent Business Services India LLP, Info Park, Kochi, India, For exceeding expectations by demonstrating outstanding attitude and for being the top contributor in team's performance.
- Eagle Squad Award (Conduent May.2021), Conduent Business Services India LLP, Info Park, Kochi, India, For overall team performance in tackling potential process errors and constantly meeting SLAs.
Timeline
PROCESS SPECIALIST (Administrative Contractor Finance & Accounting -T&E Auditor)
Infosys Bpm
12.2023 - Current
Senior Associate
Conduent Business Services India LLP
02.2022 - 12.2023
Associate
Conduent Business Services India LLP
01.2018 - 01.2021
Junior Accountant
Maxwell Electrical Corporation
06.2016 - 03.2017
Master of Business Administration - Finance And Marketing
Bangalore University