SAM ALLWIN RAJ.S
SENIOR CATALOGUE LEAD
TIRUNELVELI,TAMILNADU
Overview
7
7
years of professional experience
2
2
Languages
5
5
years of post-secondary education
Work History
LEAD-Catalogue
AMAZON - RBS 3PLB
CHENNAI
08.2021 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Participated in cross-functional team-building activities.
- Initiated timely response to emails to stake holders and business partners
- Implemented new working processes and deliver multiple improvements on Team.
- Act as first person of contact for different process across retail business in Amazon.
- Act as the first person of contact for IN, JP Amazon market places.
Senior Process Associate
AMAZON-CMT Ops
CHENNAI
06.2020 - 08.2021
- Supported Team and process in implementing new ideas in SOP retail process guideline for US,MX,TR market places
- Provided subject matter expertise on all company process .
- Trained and mentored 70 + new personnel hired to fulfill various roles.
- conduct team meetings encourage the team and clarifies the hurdles and make decision changes.
- collected and analyzed performance data, created and delivered reports to management team and made recommendations on the ways to increase productivity.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- worked with development team to automate some of the most frequent task, saving hour reduction for team.
- Act as first person of contact for Amazon-TR,FR,MX,SG,NL market places.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Retail Associate
Amazon- CMT swat
CHENNAI
02.2018 - 06.2020
- Well-acquainted with competitor analysis for Amazon retail process.
- updated guidelines for Retail process for CMT Ops in UK,EU,IN market places.
- commended for quickly resolving complex issues including Team metrics, process queries, escalation tasks and more.
- cut audit defect rate 52% used technical, analytical and data skills to accurately identify the defect and provided effective solutions.
- worked with pricing analysis for Amazon retail business.
- Awarded star employee seven times for delivering quality and productivity.
Summary
A motivated, task-driven professional at Amazon with 6+ years of experience in catalog and retail analysis and business, adept at leveraging superior communicative and interpersonal skills to manage a team and interact with business professionals and stakeholders at all organization levels, Excellent reputation for resolving problems and improving customer satisfaction.
Education
Associate of Arts - Commerce
06.2012 - 05.2015
Associate of Arts - Public Administration
06.2015 - 05.2017
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Spot light Award quality and accuracy
- Achieved Star Month Award award for production and audits for 7 times.
- Achieved Star Excellence Award for project and training.
- Achieved Amazon CMT trophy in sports and cultural activities.
Skills
Teamwork and Collaboration
undefinedLanguages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceTeam Building / Company RetreatsCareer advancementCompany CultureWork from home optionPaid time offFlexible work hoursPersonal development programs4-day work weekInterests
Athletics,Music
Software
Adobe lightroom
Adobe photoshop
Microsoft tools
Sound editing
Basic Html
Timeline
LEAD-Catalogue - AMAZON - RBS 3PLB
08.2021 - Current
Senior Process Associate - AMAZON-CMT Ops
06.2020 - 08.2021
Retail Associate - Amazon- CMT swat
02.2018 - 06.2020
Madras Christian College - Associate of Arts, Public Administration
06.2015 - 05.2017
Madras Christian College - Associate of Arts, Commerce
06.2012 - 05.2015
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