SAM DENNIS
Bangalore
Summary
Senior Manager with 19 years of experience in Servicing Transaction Management, Operational Risk, Governance, Change Management, and Attorney Management within mortgage servicing. Improved financial performance and governance while simplifying processes and delivering operational initiatives. Built cross-functional partnerships to address business challenges and drive results with a focus on customer experience and compliance.
Overview
20
20
years of professional experience
Work History
Senior Manager – Servicing Transaction Management
ONITY GROUP INC.
12.2024 - Current
- Directed execution of 15 servicing transfers for approximately 384,000 mortgage loans, including a major transfer.
- Led servicing transaction operations, ensuring complex transfers adhered to regulatory compliance.
- Collaborated with operations, legal, and client management teams to sustain operational continuity during transfers.
- Redesigned loan tagging process, reducing turnaround time from three days to one.
- Coordinated enterprise response to payment drafting issues, implementing controls to prevent recurrence.
- Automated service transfer notices with technology teams, minimizing manual effort and improving efficiency.
Senior Manager – Operational Risk & Change Management
ONITY GROUP INC.
09.2022 - 11.2024
- Led initiatives for enterprise operational risk and change management, collaborating with legal compliance and business leaders to enhance governance.
- Managed implementation of 99 investor services change initiatives, coordinating 23 cross-functional projects with PMO for timely delivery and stakeholder alignment.
- Provided strategic leadership for operational risk governance and regulatory compliance across multiple servicing functions.
- Identified opportunities to improve financial performance through targeted process enhancements and strengthened governance.
- Presented insights on operational risk readiness and strategic initiatives to executive leadership and compliance for informed decision-making.
- Coached team members, promoting accountability and fostering a culture of continuous improvement in operational excellence.
Manager – Operational Risk & Controls
ONITY GROUP INC.
03.2017 - 08.2022
- Strengthened preventive controls to ensure compliance with regulatory and internal policy requirements.
- Supported audits, compliance reviews, and regulatory examinations to uphold operational integrity.
- Achieved 100% timely closure of operational risk issues, enhancing overall operational efficiency.
- Reviewed borrower complaints to identify systemic process gaps and improve customer experience.
Assistant Manager – Attorney Management
ONITY GROUP INC.
08.2011 - 02.2017
- Managed six external attorney firms to support 6,500 active foreclosure loans effectively.
- Conducted monthly and quarterly business reviews with managing partners to align on strategies.
- Collaborated with internal stakeholders and external legal counsel to resolve escalations efficiently.
- Transitioned FHA/VA conveyance operations while ensuring compliance with HUD regulations.
Process Lead
ACCENTURE CREDIT SERVICES
Chennai
08.2006 - 07.2011
- Led lean initiatives that boosted productivity by 23.4% and enhanced operational quality.
- Supported continuous improvement through data analysis and process optimization.
- Collaborated with stakeholders to elevate operational effectiveness and service quality.
Education
Bachelor of Commerce - Finance
Madurai Kamaraj University
Skills
- Regulatory compliance
- Risk management
- Change management
- Operations leadership
- Process improvement
- Business transformation
- Strategic planning
- Vendor management
- Stakeholder engagement
- Performance management
- Customer experience enhancement
- Problem solving
- Communication strategies
- Team leadership
Career Accomplishments
- Directed the successful transfer of more than 384,000 mortgage loans across 15+ servicing transfers, including one of the company's largest portfolio transitions.
- Self-identified and implemented a process to recover fees and corporate advances on assumed loans previously written off, generating over $250K in annual savings while improving the company's P&L.
- Recovered approximately $315K in Loss Mitigation incentives by partnering with cross-functional business units and Government-Sponsored Enterprise stakeholders.
- Eliminated a long-standing revenue leakage, recovering approximately $155K in historical client expenses and establishing governance controls to prevent recurrence.
- Directed and Coordinated 99 Investor Services change initiatives and 23 cross-functional PMO projects, ensuring timely delivery and stakeholder alignment.
- Managed external attorney firms to accelerate foreclosure sales, eliminated controllable delays, strengthened vendor accountability, and improved portfolio performance.
- Recognized with an Outstanding Performance Rating, CEO Recognition, and multiple Service Excellence & Spot Awards.
Timeline
Senior Manager – Servicing Transaction Management
ONITY GROUP INC.
12.2024 - Current
Senior Manager – Operational Risk & Change Management
ONITY GROUP INC.
09.2022 - 11.2024
Manager – Operational Risk & Controls
ONITY GROUP INC.
03.2017 - 08.2022
Assistant Manager – Attorney Management
ONITY GROUP INC.
08.2011 - 02.2017
Process Lead
ACCENTURE CREDIT SERVICES
08.2006 - 07.2011
Bachelor of Commerce - Finance
Madurai Kamaraj University