Oracle
Sam Jeyaraj
Transaction Processing Analyst
Chennai
Summary
Skilled professional with experience in collections, customer service. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Strong researcher with top-notch follow-through and meticulous attention to detail. Dynamic Collections with excellent communication and negotiation skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Transaction Processing Analyst
Accenture
Chennai
02.2022 - Current
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Prepared and submitted legal documents to initiate court proceedings.
- Researched billing errors and discrepancies to initiate corrective action.
- Analyzed customer financial records to determine appropriate payment plan.
- Researched accounts and completed due diligence to resolve collection problems.
- Prepared reports on current findings and actions taken for accounts under investigation.
- Reviewed files to select delinquent accounts for collection efforts.
- Used wide variety of financial analysis tools to examine customers for potential risk via liquidity, leverage ratios and forecasting trends.
Business Analyst
Bizexpress
Chennai
02.2021 - 12.2021
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Set up new accounts, established customer credit and set up payment methods.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
Manager of Operations
Lavanya Elevators
Indore
06.2018 - 02.2020
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant
Jenafa Hardwares
Surandai
01.2016 - 02.2018
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Commerce - Accounting And Business Management
Madras Christian College
Chennai, India 06.2012 - 04.2015
High School - Commerce
Hilton Matric Higher Secondary School
Tenkasi, India 05.2010 - 03.2012
Skills
Order reviewing
Teamwork and Collaboration
Problem-Solving
Interpersonal Communication
Flexible and Adaptable
Dependable and Responsible
Excellent Communication
Performance improvements
Collections
Aging reports analysis
Conducting investigations
Accomplishments
- Got Star of the Business Award from Client for the performance.
- Helped the team with macro for automating the tracking process of the workflow.
Software
JDE
Zoho CRM
Timeline
Transaction Processing Analyst
Accenture
02.2022 - Current
Business Analyst
Bizexpress
02.2021 - 12.2021
Manager of Operations
Lavanya Elevators
06.2018 - 02.2020
Administrative Assistant
Jenafa Hardwares
01.2016 - 02.2018
Bachelor of Commerce - Accounting And Business Management
Madras Christian College
06.2012 - 04.2015
High School - Commerce
Hilton Matric Higher Secondary School
05.2010 - 03.2012