Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Sam Jeyaraj

Transaction Processing Analyst
Chennai

Summary

Skilled professional with experience in collections, customer service. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Strong researcher with top-notch follow-through and meticulous attention to detail. Dynamic Collections with excellent communication and negotiation skills.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Transaction Processing Analyst

Accenture
Chennai
02.2022 - Current
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Processed payments and applied to customer balances.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Prepared reports on current findings and actions taken for accounts under investigation.
  • Reviewed files to select delinquent accounts for collection efforts.
  • Used wide variety of financial analysis tools to examine customers for potential risk via liquidity, leverage ratios and forecasting trends.

Business Analyst

Bizexpress
Chennai
02.2021 - 12.2021
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Used CRM software to maintain detailed contact logs and account records.
  • Monitored industry news and trends to stay up-to-date on competitive landscape.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Set up new accounts, established customer credit and set up payment methods.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Contributed to team objectives in fast-paced environment.
  • Built relationships with customers and community to promote long term business growth.

Manager of Operations

Lavanya Elevators
Indore
06.2018 - 02.2020
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Kept up-to-date on inspection regulations, codes, ordinances and techniques.
  • Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.

Administrative Assistant

Jenafa Hardwares
Surandai
01.2016 - 02.2018
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Commerce - Accounting And Business Management

Madras Christian College
Chennai, India
06.2012 - 04.2015

High School - Commerce

Hilton Matric Higher Secondary School
Tenkasi, India
05.2010 - 03.2012

Skills

    Order reviewing

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Accomplishments

  • Got Star of the Business Award from Client for the performance.
  • Helped the team with macro for automating the tracking process of the workflow.

Software

Oracle

JDE

Zoho CRM

Timeline

Transaction Processing Analyst

Accenture
02.2022 - Current

Business Analyst

Bizexpress
02.2021 - 12.2021

Manager of Operations

Lavanya Elevators
06.2018 - 02.2020

Administrative Assistant

Jenafa Hardwares
01.2016 - 02.2018

Bachelor of Commerce - Accounting And Business Management

Madras Christian College
06.2012 - 04.2015

High School - Commerce

Hilton Matric Higher Secondary School
05.2010 - 03.2012

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Sam JeyarajTransaction Processing Analyst