Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic
Sam M

Sam M

Bangalore

Summary

Experienced customer service representative with a positive attitude and strong rapport-building skills. Motivated to contribute to company success and cultivate partnerships. Results-oriented with a passion for growing businesses. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

FirstSource
Bangalore
10.2023 - Current
  • Ensured customer satisfaction by proactively reaching out to address inquiries and orders.
  • Provided prompt and professional resolution to customer issues.
  • Accurately and efficiently processed orders in compliance with company policies.
  • Aided in addressing various customer concerns such as product details, order updates, returns or exchanges process, and billing inquiries.
  • Handled customer queries promptly and professionally.
  • Enhanced customer satisfaction by employing positive telephone etiquette and leveraging thoughtful inquiries to identify concerns.
  • Delivered swift, professional, and well-informed assistance to address routine queries and resolve service complaints.

Education Consultant ( Internship )

RMC Education Institution
Bengaluru
02.2023 - 03.2023
  • Conducted research on contemporary developments in education consulting.
  • Devised and applied personalized educational programs for clients, establishing specific goals and objectives.
  • Delved into extensive research on multiple educational institutions to ensure provision of reliable information about admissions criteria, program choices, and campus culture.
  • Provided guidance on academic course selection and career planning.
  • Delivered one-on-one counseling sessions to assist students with their transition into higher education or new career opportunities.
  • Supported students by aiding them in creating strategies for successful transition into college and other post-secondary opportunities.

Non Voice Video Auditing Analysis

OGI Technology
Bengaluru
08.2021 - 01.2023
  • Maintained an organized system for tracking progress on current projects.
  • Assisted in troubleshooting technical problems encountered during editing process.
  • Identified potential issues with audio and visual elements during post-production process.
  • Transcoded files from various formats into a standard format for editing purposes.
  • Performed quality assurance checks on completed videos prior to delivery.

Education

Bachelor of Commerce - Commerce And Finance

St Aloysius Degree College
Bangalore
09-2023

Skills

  • Customer Relationship Management
  • Customer Needs Assessment
  • Sales follow-up
  • Customer queries
  • Technical Support
  • Presentation Skills
  • Data consolidation
  • Data Warehousing
  • Process Mapping
  • Data Modeling

Affiliations

  • Athlete
  • Fashion Walk
  • Dance
  • Photography
  • Beatboxing

Languages

English
First Language
Tamil
Advanced (C1)
C1
kannada
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Accomplishments

  • 3rd place solo fashion walk
  • Runner up in global institution ( Bangalore Fashion Walk)
  • Various sports activements

Timeline

Customer Service Executive

FirstSource
10.2023 - Current

Education Consultant ( Internship )

RMC Education Institution
02.2023 - 03.2023

Non Voice Video Auditing Analysis

OGI Technology
08.2021 - 01.2023

Bachelor of Commerce - Commerce And Finance

St Aloysius Degree College

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Sam M