SUMIT KALAL
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Front Office Manager
Oakhill Resort
09.2023 - 11.2024
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Relationship Manager
Fincubate Financial Services Pvt Ltd
03.2021 - 03.2023
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Sales Executive
Stockyard Services Pvt Ltd
06.2016 - 10.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Identified new market opportunities through diligent research and networking.
Education
B.tech - Mechanical Engineering
Swami Vivekanand University
Sagar, India 04.2001 -
High School - Science Education
Adarsh Vidhyalay
Lunawada 04.2001 -
Skills
Relationship building
Customer service
Team management
Administrative skills
Hospitality services
Hotel information
Problem-solving abilities
Timeline
Front Office Manager
Oakhill Resort
09.2023 - 11.2024
Relationship Manager
Fincubate Financial Services Pvt Ltd
03.2021 - 03.2023
Sales Executive
Stockyard Services Pvt Ltd
06.2016 - 10.2019
B.tech - Mechanical Engineering
Swami Vivekanand University
04.2001 -
High School - Science Education
Adarsh Vidhyalay
04.2001 -