Sam Praveen R
Ooty
Summary
Digital Resource Administrator at Technicolor Creative Studio specializing in technical support and system administration. Demonstrated success in improving customer satisfaction through innovative troubleshooting and efficient project management. Proficient in Linux and Windows environments, with expertise in network diagnostics and team leadership, ensuring optimal system performance and timely service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Resource Administrator
TECHNICOLOR CREATIVE STUDIO
Bangalore
11.2022 - 02.2025
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Provided comprehensive technical support to customers via voice call, email, and chat.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Wrangling Renders submitted for VFX. Linux-oriented tractor services handling.
- Provided first-level support for Linux-related service tickets, and escalated complex issues to senior administrators.
- Performed regular system monitoring, log analysis, and performance tuning to ensure optimal system performance.
- Documented standard operating procedures (SOPs) for common Linux system tasks and troubleshooting steps.
- Supported network troubleshooting using tools like 'ping' and 'reboot'.
- Assisted in setting up disk partitions, LVM, and file systems (ext4, xfs) for optimal storage management.
- Performed basic system benchmarking and load testing using tools like 'top,' 'htop,' and 'vmstat.'
- Participated in server health checks, storage capacity planning, and uptime reporting.
- Installed and updated open-source tools and utilities for system management and productivity.
- Windows-Oriented Muster Services Handling.
- Managing cloud resources in case of additional RAM requirements for rendering.
- Jira Service and Support, including SLA management.
- Team management, prioritizing, and developing the production requirements.
- Quality analysis and on-time delivery, as per client requirements.
Testing Engineer
AQUA SUB ENGINEERING
Coimbatore
07.2021 - 07.2022
- Submersible pump and motor load testing.
- Pumps and Motors Quality Testing: Stators Verification.
- Export Motors and Pump Performance Testing.
- Team Management and Coordination in Load Testing.
Service Engineer
MAGNIFlER ENGINEERING AND TRADING COMPANY
Coimbatore
05.2020 - 06.2021
- Assessed customer needs and concerns to deliver effective support.
- Provided high-level customer service through virtual and on-site interactions.
- Directed technical guidance for team members while assisting with production processes.
- Managed team operations to enhance production support efficiency.
- Installed and troubleshot hardware and software for machines, ensuring optimal performance.
- Delivered remote support to resolve technical issues promptly.
- Ensured consistent quality of customer service through proactive engagement and follow-ups.
- Collaborated with team to improve production workflows and address challenges effectively.
Education
BE - Mechanical Engineering
Csi College of Engineering
Ooty04-2020
Skills
- Technical support and troubleshooting
- System administration - Windows and Linux
- Jira ticketing system
- Office 365 proficiency
- Remote assistance
- Network diagnostics
- Project management
Certification
ITIL V4 Introduction - Simplilearn
Soft Skills
- Problem solving
- Adaptability
- Patience and empathy
- Communication
- Customer satisfaction
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Digital Resource Administrator
TECHNICOLOR CREATIVE STUDIO
11.2022 - 02.2025
Testing Engineer
AQUA SUB ENGINEERING
07.2021 - 07.2022
Service Engineer
MAGNIFlER ENGINEERING AND TRADING COMPANY
05.2020 - 06.2021
BE - Mechanical Engineering
Csi College of Engineering
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