Sam Stratton
Summary
Results-driven professional with experience in customer service and team management. Improved order fulfillment speed while overseeing restaurant operations and maintaining high customer satisfaction. Expertise in recruiting, evaluation, and financial management enhances operational efficiency and elevates staff performance.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
The Lismore, a Doubletree by Hilton
Eau Claire
12.2021 - Current
- Oversaw check-in and check-out process for hotel guests, ensuring efficient service and positive experiences.
- Achieved high customer service ratings by building and maintaining professional relationships with returning guests.
- Answered phones professionally, providing information, transferring calls, taking messages, and making reservations.
Assistant General Manager
Papa Johns Pizza
Overland Park
06.2020 - 10.2021
- Oversaw the short and long term operations of the restaurant along with the general manager. Responsibilities included recruiting new staff, managing perishable and non perishable inventory, scheduling, and settling disputes among team members.
- Provided customer service and was involved in training one to three new team members each month.
- Developed multiple strategies to improve speed of fulfilling orders without impacting product quality, decreasing time to make orders by ~15%
Actor/Intern
The New Theatre
Overland Park
10.2019 - 02.2020
- Gained visibility in the local and regional theatre community by becoming an intern for a production company.
- Provided creative and energetic performances for eight showings each week while also taking full time collegiate courses and rehearsing another play at Avila University.
- Made for a very convincing midwife in a popular retelling of the Robin Hood story.
Education
Fine Arts -
Avila College
Kansas City, MOSkills
- Client relationship management
- Interpersonal communication
- Oral and written communication
- Team building and management
- Scheduling strategies
- Hotel operations
- Staff training
Timeline
Front Desk Agent
The Lismore, a Doubletree by Hilton
12.2021 - Current
Assistant General Manager
Papa Johns Pizza
06.2020 - 10.2021
Actor/Intern
The New Theatre
10.2019 - 02.2020
Fine Arts -
Avila College