Sam Vasava
Customer Service Manager
Ahmedabad
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Manager
Mazda Consultancy
Ahmedabad
01.2013 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
Sales Executive
Technomine
Ahmedabad
01.2012 - 12.2012
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative
Ageis
Ahmedabad
01.2011 - 12.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Education
B.A - English Literature
Gujarat University
Ahmedabad 05.2010 - 05.2014
B.Ed - Teacher Education
Gujarat University
Ahmedabad 05.2016 - 05.2017
Skills
Personnel training and development
Exceptional telephone etiquette
Staff education and training
Negotiation expert
Training and mentoring
Team Building
Skilled trainer
Customer Relations
Sales expertise
Customer-focused
Effective problem solver
Adherence to high customer service standards
Telemarketing expertise
Excellent time management skills
Exceptional interpersonal communication
Timeline
B.Ed - Teacher Education
Gujarat University
05.2016 - 05.2017
Customer Service Manager
Mazda Consultancy
01.2013 - Current
Sales Executive
Technomine
01.2012 - 12.2012
Customer Service Representative
Ageis
01.2011 - 12.2011
B.A - English Literature
Gujarat University
05.2010 - 05.2014