Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SAM YOHANNA

SAM YOHANNA

Training Lead

Summary

Highly motivated and dynamic Training Lead with over 13 years of experience in training, development, and operations. Passionate about making a meaningful impact and seeking an opportunity to contribute my talents, learn new skills, and grow alongside individuals who uphold integrity and excellence. Energetic and enthusiastic, I bring a wealth of expertise in designing and delivering effective training programs to drive employee development and enhance organizational performance. Adept at fostering engaging learning environments and utilizing innovative techniques to maximize knowledge retention.

Overview

13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Training Lead

Jubilant FoodWorks ltd
2 2023 - Current
  • Designed and developed training programs aligned with organizational objectives to enhance employee skills and meet strategic goals.
  • Delivered engaging and effective training sessions both in-person and virtually, ensuring high participant engagement and knowledge retention.
  • Created comprehensive training materials including presentations, manuals, and e-learning modules, tailored to different learning styles and preferences.
  • Evaluated the effectiveness of training programs through participant feedback and metrics, continuously improving content and delivery methods.
  • Managed a team of trainers and training coordinators, providing mentorship, guidance, and support to ensure consistency and quality in training delivery.
  • Stayed abreast of industry trends and best practices in training methodologies, incorporating new techniques to enhance training outcomes.
  • Collaborated cross-functionally with departments to identify specific training needs and develop targeted programs to address them.
  • Developed and implemented a skill certification process for various role holders, ensuring competency standards were met across the organization.
  • Oversaw and managed the Learning Management System (LMS), responsible for creating modules, conducting assessments, and optimizing the platform based on feedback and emerging trends.
  • Planned and scheduled training sessions, certifications, and recertification's , collaborating with stakeholders to ensure training schedules aligned with operational needs.
  • Maintained accurate training data for auditing and internal process requirements, documented Standard Operating Procedures (SOPs) to support training initiatives, and ensured compliance with regulatory audits and organizational standards.

Deputy Manager Training-EBU

Jubilant FoodWorks Ltd.
6 2021 - 1 2023
  • Design and create comprehensive training programs for various roles within the restaurant, ensuring they align with organizational goals and standards.
  • Execute monthly, quarterly, and annual training plans to onboard new hires and continuously develop existing staff.
  • Develop training materials such as manuals, presentations, videos, and e-learning modules tailored to different roles and learning styles.
  • Conduct engaging training sessions for both new hires and current employees, covering operational procedures, customer service standards, safety protocols, and product knowledge.
  • Implement and track the progress of the Training Plan to ensure timely execution.
  • Create and update Training Modules regularly, including the Manager Development Program.
  • Identify opportunities and develop new initiatives to enhance efficiency in Restaurant Operations aligned with business objectives.
  • Work on Training department projects to strengthen its capabilities and effectiveness.
  • Ensure optimal utilization of the Learning Management System (LMS) for training delivery, track usage, and prepare monthly usage reports.
  • Support in fostering a service culture through various initiatives, monitoring NPS (Net Promoter Score) and implementing action plans based on Training Needs Identification (TNI).
  • Align with buddy trainers on Monthly Training Plans and monitor progress towards objectives.
  • Take responsibility for annual budget planning related to training and development initiatives.

Asst. Manager-Training

Domino's Pizza, Jubilant food works ltd
10.2017 - 05.2021
  • Responsible for the promotion of managers and the induction of all managers and team members.
  • Track the NPS Score Card of the circle and create action plans based on TNI.
  • Prepare, monitor, and control the training MIS of the stores in the area.
  • Support the Regional Training Managers in annual budget planning.
  • Identify opportunities and conceptualize new initiatives to improve Restaurant Operations efficiency in alignment with business objectives.
  • Work on various training projects to strengthen the Training Department.
  • Ensure completion of new product/process launch trainings and refresher trainings for all restaurants.
  • Lead circle trainers, create monthly plans, and implement them within the circle.
  • Develop action plans for underperforming stores based on TNIs to enhance customer experience.
  • Conduct career development programs for all managers.
  • Perform Training Audits of the stores managed & prepare action plans for improvement.
  • Conduct GS audits to ensure team controllable issues are addressed.

Deputy District Manager-Operations

Domino's Pizza, Jubilant FoodWorks Ltd
10.2011 - 09.2017
  • Achieve restaurant sales targets and maximize profitability.
  • Plan and execute restaurant operations to ensure smooth functioning, focusing on sales upgrades by maintaining high standards in line with business plans.
  • Plan and implement local store marketing to maximize restaurant sales.
  • Enhance the positive image of Domino's Pizza in the local community through corporate social responsibility activities and ensure team adherence to state laws.
  • Continuously monitor various restaurant costs such as food, labor, and petty expenses, optimizing them for efficiency.
  • Drive customer satisfaction by handling concerns, engaging with customers, and working towards improving the Customer Satisfaction Index.
  • Conduct periodic staff meetings to ensure team motivation and address staff concerns.
  • Maintain accurate records of restaurant performance, complete paperwork, and generate reports.
  • Ensure timely ordering of raw materials, direct marketing materials, and HTR materials according to business requirements.
  • Focus on team hiring and training to build a motivated team that aligns with the company's mission and vision.

Food & Beverage Supervisor

Hotel Nagpur Ashok, ITDC Ashok Alliance Hotel
02.2011 - 04.2011
  • Provide quick and excellent service to customers.
  • Work in different F&B outlets during peak hours.
  • Address and resolve customer complaints promptly.
  • Assist other service staff as needed.
  • Oversee day-to-day operations of dining facilities.
  • Conduct regular inventory checks.
  • Coordinate with other service staff and train them according to company standards.
  • Maintain high standards of cleanliness and organization in dining areas.
  • Ensure compliance with health and safety regulations.
  • Support management in executing promotional activities and special events.

Shift Manager

McDonald's Franchise Restaurant USA, Pittsburgh
8 2008 - 8 2009
  • Oversee daily operations during assigned shifts to ensure smooth and efficient restaurant functioning.
  • Supervise team members, providing guidance and support to maintain high standards of customer service.
  • Ensure compliance with health, safety, and sanitation regulations.
  • Manage inventory and supplies, ensuring timely restocking and minimal wastage.
  • Handle customer complaints and concerns promptly and professionally.
  • Monitor and maintain quality control standards for food preparation and service.
  • Prepare and manage shift schedules to ensure adequate staffing levels.
  • Conduct pre-shift and post-shift briefings to communicate goals and performance expectations.
  • Monitor financial transactions, handle cash, and ensure accurate end-of-shift financial reporting.

Education

Post Graduation Diploma in Management - Retail Management

Welingkar Institute of Management
10.2019 - 05.2021

Bachelor in Hospitality Studies - Hospitality Studies

Tirpude College of Hotel Management
06.2018 - 05.2019

Diploma in Hotel Management - undefined

Government Institute of Hotel Management
06.2005 - 05.2008

Higher Secondary Certificate - undefined

GV Junior College
06.2003 - 05.2005

Secondary School Certificate - undefined

GVH School
07.2002 - 05.2003

Skills

Learning Management System

Customer Service

Training and mentoring

Training Procedure Implementation

Training program development

Employee training

Training material development

Training Delivery

Leadership and Team Management

Operations management

Certification

Lean Six Sigma Yellow Belt Certification

Timeline

Lean Six Sigma Yellow Belt Certification

09-2022

Post Graduation Diploma in Management - Retail Management

Welingkar Institute of Management
10.2019 - 05.2021

Bachelor in Hospitality Studies - Hospitality Studies

Tirpude College of Hotel Management
06.2018 - 05.2019

Asst. Manager-Training

Domino's Pizza, Jubilant food works ltd
10.2017 - 05.2021

Deputy District Manager-Operations

Domino's Pizza, Jubilant FoodWorks Ltd
10.2011 - 09.2017

Food & Beverage Supervisor

Hotel Nagpur Ashok, ITDC Ashok Alliance Hotel
02.2011 - 04.2011

Diploma in Hotel Management - undefined

Government Institute of Hotel Management
06.2005 - 05.2008

Higher Secondary Certificate - undefined

GV Junior College
06.2003 - 05.2005

Secondary School Certificate - undefined

GVH School
07.2002 - 05.2003

Training Lead

Jubilant FoodWorks ltd
2 2023 - Current

Deputy Manager Training-EBU

Jubilant FoodWorks Ltd.
6 2021 - 1 2023

Shift Manager

McDonald's Franchise Restaurant USA, Pittsburgh
8 2008 - 8 2009

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