Samaksh Uppal
Retail Store Manager
Gurugram,Haryana
Summary
An aspiring Store Manager with a proven track record of success in retail and QSR operations. Work experience spanning 5 years, bringing a diverse skill set, including time management, leadership and impeccable customer service. Recognized for achieving the highest home delivery channel sales district-wide and generating significant bulk orders. Adept at visual merchandising, inventory management, team handling, P&L management and ensuring impeccable customer service. Future goals include contributing to organizational success while ensuring personal and professional growth.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Store Manager
Tata Starbucks
Gurugram
10.2022 - 06.2024
- Responsible for driving 3 pillars of success - Customers, Partners and business
- Driving customer connection, experience and sales acumen
- Ensuring partner development by one on one observation and connect during shifts to identify opportunities for betterment and recognize for achievements
- Driving coffee culture and ensuring up-to-date partner knowledge on critical food hygiene (FSSAI) and coffee service parameters (Barista craft and knowledge)
- Driving AT and ADT levers or KPIs
- Analyzing and driving store P&L along with inventory management and visual merchandising (siren eye) through execution as per operations communication received from head office
- Regularizing attendance and updating week offs, comp offs in SAP
Store Manager
Bata
Gurugram
6 2019 - 2 2022
- As Store Manager at Bata, responsible for overseeing overall operations of store, including inventory management, visual merchandising and ensuring impeccable customer service and sales to ensure store excellence.
- Successfully led team to achieve sales targets and ensured consistent and excellent customer service for positive shopping experience.
- Managed staff scheduling and training to maintain high level of operational efficiency.
- Managed store opening and closing procedures.
- Maintained Omni channel home delivery contribution at 10% of sales
Education
MBA - Marketing Management
NMIMS
Mumbai 05.2022 - 05.2024
Bachelor of Science - Hotel Management
IHM
Bengaluru, India 05.2016 - 05.2019
Skills
Customer Service
Effective culture and communication
Coaching for performance and development
Business analysis & problem solving
Staffing & Scheduling
P&L analysis
MS Office, Power BI
Visual Merchandising
Sales & Inventory Management
Customer Service
Locations
Gurugram
References
Mr. Subhabrata Bal, bal.subhabrata@gmail.com, 9560855520
Certification
Advanced Excel
Interests
Accomplishments
- Recognized for highest home delivery and whatsapp chat shop sales (Dec-2020) in entire district - Bata (2020)
- Converted a bulk order deal of 120 office-wear formal shoes with SKH Metals Pvt Ltd in Oct, 2021
- Generated a bulk order of 60 sandwiches for a regular customer - Tata Starbucks (2024)
- Secured 5th rank in batch for subject - Marketing Strategy - MBA (Marketing Management) at NMIMS Mumbai (3rd Semester)
- Maintained YTD store net profit at 22% and achieved highest at 34% net profit for Feb, 2024 - Tata Starbucks
reading, note-making, riding, listening to music, gym, watching sports (arm wrestling)
My repertoire of personal hobbies and activities
Timeline
Advanced Excel
12-2022
Store Manager
Tata Starbucks
10.2022 - 06.2024
MBA - Marketing Management
NMIMS
05.2022 - 05.2024
Bachelor of Science - Hotel Management
IHM
05.2016 - 05.2019
Store Manager
Bata
6 2019 - 2 2022
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