Samanjyotkaur Kohli
Community Manager
Ahmedabad,Gujarat
Summary
PROFILE SUMMARY Experienced professional with over 12 years of expertise in soft skills and client engagement. Possess a strong track record of success and leadership. Skilled in enhancing client handling and operations by employing effective communication and relationship building strategies. Adept at bridging gaps and fostering collaboration between clients and internal teams. Known for delivering exceptional customer service and ensuring client satisfaction. Demonstrated ability in maintaining long-term client relationships. Committed to staying up-to-date with industry trends and continuously improving skills. Seeking new opportunities to utilize my skills and contribute to the success of a reputable organization.
Overview
14
14
years of professional experience
7
7
Certifications
Work History
Community Manager
Samanjyotkaur Kohli
- An Experienced Relationship/, , I leverage my skills and credentials to CRM, escalation management, team leadership and process improvement to deliver excellent service and satisfaction to our clients and team.
Trainer Corporate
COURSES & CERTIFICATIONS
- Trainer
- Train The Trainer Certification
- Business Communication
- Diploma In Body Language
Relationship Manager
Confidential
10.2023 - 12.2023
- Handling Team & Client base of Gujarat, Rajasthan and
- Madhyapradesh
- Sales& Client Coordination, Escalation and Queries Resolution, Act as a Bridge between Client
- Team & Management.
Community Manager
The Address
05.2023 - 10.2023
- Handling Operations of Entire Centre, Client Escalation and
- Team Handling
- Provides training to the new team regarding Soft Skills and Client Relationship.
Centre Head
Letsgro Preschool and Daycare
01.2023 - 04.2023
- Klay school)
- Team Handling of Teachers, Admin, Caretakers &
- Housekeeping
- Counseling of Teachers and Parents
- Escalations and Queries handling
- Giving tours & detailed information about the centre
- Vendor Management.Making and implementing of policies and processes necessary for centre operations
- Ensure health and safety Norms are properly followed
- Curriculum making and ensure proper follow up.Providing training and grooming instruction to the staff
Centre Manager
Connekt Coworking Space
09.2020 - 01.2023
- Responsible for making SOPs, Agreements, Products &
- Billing processes and Management Protocols
- Provide
- Training to Team for smooth functioning of Centre
- Operations & Sales
- Act as the face of the company for client???s problems solutions
- Responsible for team training, process making & client coordination.Billing the clients and ensure the client???s payment has been received by the due date.
Center Manager
Incuspaze Solutions Pvt Ltd
06.2020 - 09.2020
- In the Customer support department of the fresh move
- Administered stock maintenance and centre readiness work.Vendor Collaboration.Lead the Operations team
- Provide necessary trainings to team on New Client
- Onboarding and Soft skill.
Deputy Team Lead Community Manager
Regus Bu, siness
01.2016 - 03.2020
- Centre
- Operations along with Clients & Team Handling of 4 Centre in Gujarat State and 3 Centre are in Indore City
- Worked as a Team lead for Team & Clients
- Ensure proper invoices have been done to the clients & timely follow-up for payments with the clients
- Ensure proper invoice received from vendors and timely payment done
- Provide training to new teams for handling different types of clients complaints, escalations and positive closure.
Member Relationship Executive
Club Mahindra
01.2012 - 01.2016
- Handling All Member base of Gujarat
- Handling VIP VVIP listed Clients queries and provide solutions
- Provide trainings to new Team for Client welcome calls and customers service.
Customer Service Executive
Spicejet Airlines Pvt
01.2010 - 12.2011
- Airport Ground Operations
- Gromming incharge of the
- Team
- Ensure proper gromming, etiquette and solving passengers queries
- Ensure no rude or negative emotions display towards the passengers.
Education
B.Com - Commerce
Gujarat University
Skills
Leadershipundefined
Certification
Board Gujarat
Timeline
Relationship Manager
Confidential
10.2023 - 12.2023
Community Manager
The Address
05.2023 - 10.2023
Centre Head
Letsgro Preschool and Daycare
01.2023 - 04.2023
Centre Manager
Connekt Coworking Space
09.2020 - 01.2023
Center Manager
Incuspaze Solutions Pvt Ltd
06.2020 - 09.2020
Deputy Team Lead Community Manager
Regus Bu, siness
01.2016 - 03.2020
Member Relationship Executive
Club Mahindra
01.2012 - 01.2016
Customer Service Executive
Spicejet Airlines Pvt
01.2010 - 12.2011
Community Manager
Samanjyotkaur Kohli
Trainer Corporate
COURSES & CERTIFICATIONS
B.Com - Commerce
Gujarat University
Similar Profiles
Sukharam ChauhanSukharam Chauhan
Assistant Services Manager (Technical) at Kohli Graphics Pvt LtdAssistant Services Manager (Technical) at Kohli Graphics Pvt Ltd
Nehmat KumarNehmat Kumar
Intern at Reeta Kohli, Senior Advocate, Punjab & Haryana HCIntern at Reeta Kohli, Senior Advocate, Punjab & Haryana HC
SURAJ SURAJ null
Purchase Executive at KOHLI SPORTS PVT.LTDPurchase Executive at KOHLI SPORTS PVT.LTD
Vikas PalVikas Pal
Project Manager- Late Phase Clinical Trial at Lambda Therapeutic ResearchProject Manager- Late Phase Clinical Trial at Lambda Therapeutic Research
RAJESH SINGH CHAUHANRAJESH SINGH CHAUHAN
Branch Manager at Reliance Retail Ltd.Branch Manager at Reliance Retail Ltd.