Samanjyotkaur
Ahmedabad
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
14
14
years of professional experience
Work History
GM-Client Acquisitions & Operations
Vibrant Coworking Pvt Ltd
Ahmedabad
02.2024 - Current
- Monitored employee performance, providing feedback on progress towards desired outcomes.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Prepared monthly financial reports summarizing business operations for senior management review.
- Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
- Advised leadership on best practices related to operations management including process re-engineering initiatives.
- Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
- Created incentive programs to motivate staff members to exceed expectations in their roles.
- Collaborated with senior management on strategic planning initiatives.
- Built relationships with key stakeholders in industry associations to promote brand visibility.
- Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
- Organized events such as webinars, conferences, trade shows or other promotional activities.
- Established policies and procedures for efficient workflow management.
- Managed day-to-day activities across multiple departments within the organization.
- Developed and implemented a comprehensive business plan to launch the company.
Community Manager
The Address- True Value Pvt Ltd
Ahmedabad
05.2024 - 10.2024
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Created detailed reports on the performance of individual departments within operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed and implemented operational procedures to ensure quality standards are met.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Centre Manager
Connekt Coworking Pvt Ltd
Ahmedabad
09.2020 - 01.2023
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Deputy Team Lead- Community Manager
Regus- IWGPLC
Ahmedabad
01.2016 - 03.2020
- Collaborated closely with other departments to ensure smooth functioning of the CRM operations process.
- Trained new employees on how to use the CRM system effectively.
- Created reports on operational performance metrics and presented them in management meetings.
- Developed strategies for improving customer service levels within the organization.
- Provided guidance and support to team members on technical issues related to the CRM system.
- Implemented processes for monitoring customer feedback in order to improve services provided by the organization.
- Worked with cross-functional teams to achieve goals.
- Maintained a positive work environment that promoted collaboration between team members.
Member Relation Executive
Club Mahindra Holidays
Ahmedabad
12.2012 - 01.2016
- Managed timelines for completion of tasks assigned by upper management.
- Assisted in developing strategic plans for long-term initiatives while managing short-term tasks simultaneously.
- Identified potential problems and created solutions to mitigate risks associated with projects.
- Ensured all team members were aware of their roles and responsibilities and had necessary resources available.
- Coordinated meetings between teams, departments to discuss project updates, status.
- Created detailed reports outlining current status of projects and identified areas for improvement or optimization.
Customer Service Representative
Spicejet Airlines
Ahmedabad
01.2011 - 12.2012
- Implemented new processes or procedures designed to improve overall efficiency of airport operations.
- Assisted customers with ticketing enquiries and provided information on fares, schedules, routes, and other services.
- Checked passengers in for flights using airline computer systems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
B.Com - Commerce
New LJ Commerce College
Ahmedabad04-2010
Skills
- Corporate Communications
- Operations Management
- Business Analysis
- Organizational Development
- Staff Training and Development
- Business Administration
- Schedule Management
- Project Management
- Service Quality Improvement
- Business Development
- Customer Relationship Management
- Sales
- Client Account Management
- Relationship Building
Timeline
Community Manager
The Address- True Value Pvt Ltd
05.2024 - 10.2024
GM-Client Acquisitions & Operations
Vibrant Coworking Pvt Ltd
02.2024 - Current
Centre Manager
Connekt Coworking Pvt Ltd
09.2020 - 01.2023
Deputy Team Lead- Community Manager
Regus- IWGPLC
01.2016 - 03.2020
Member Relation Executive
Club Mahindra Holidays
12.2012 - 01.2016
Customer Service Representative
Spicejet Airlines
01.2011 - 12.2012
B.Com - Commerce
New LJ Commerce College