Samantha Allen
Freedom
Summary
Dedicated Crew Trainer skilled in employee training and safety procedure compliance. Proven ability to enhance service efficiency and foster positive team dynamics.
Overview
25
25
years of professional experience
Work History
Crew Trainer
McDonald's
spencer
04.2024 - Current
- Trained new team members on operational procedures and safety practices.
- Assisted in maintaining cleanliness and organization of work areas.
- Demonstrated proper use of equipment and tools to crew members.
- Supported team by ensuring timely service during peak hours.
- Monitored inventory levels to ensure adequate supplies for operations.
- Collaborated with crew to improve workflow efficiency during shifts.
- Engaged customers with friendly service and prompt assistance during visits.
- Ensured that all safety protocols were followed during training sessions.
- Stayed up to date on requirements of all team positions to optimize training.
- Encouraged open communication between trainees and management throughout the learning process.
- Assisted management in developing strategies to improve customer service standards.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
packer
Ulta Beauty Inc.
Franklin
11.2018 - 01.2019
- Packaged beauty products for shipping to retail locations.
- Operated packing machinery to ensure efficient packaging processes.
- Inspected items for quality assurance before packaging.
- Maintained a clean and organized work environment for safety compliance.
- Collaborated with team members to meet daily packing goals.
- Reported inventory shortages to supervisors for replenishment.
- Packed products in accordance with specified instructions.
Crew Member
McDonald's
Indianapolis
08.2014 - 11.2017
- Prepared food items following company recipes and safety standards.
- Operated cash register to process customer transactions accurately.
- Maintained cleanliness of dining area, kitchen, and restrooms throughout shifts.
- Assisted team members during peak hours to ensure efficient service delivery.
- Managed inventory by restocking supplies and monitoring expiration dates.
- Trained new crew members on operational procedures and customer service techniques.
- Engaged with customers to provide a positive dining experience and address concerns.
Packing, Shipping, and Receiving Assembler
FedEx:Ground
Indianapolis
10.2013 - 02.2014
- Packed products efficiently for shipping to ensure timely delivery.
- Received incoming shipments, verifying contents against packing lists.
- Collaborated with team members to streamline packing processes.
- Inspected outgoing shipments for quality and accuracy before dispatch.
- Organized storage areas to optimize space and accessibility of items.
- Adhered to safety protocols while handling hazardous materials in the warehouse.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Completed necessary paperwork for tracking shipments throughout the delivery process.
- Unloaded trucks using pallet jacks, dollies and hand carts.
- Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
- Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
Security Officer
Turner Security Inc
Indianapolis
06.2005 - 12.2012
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to incidents, providing assistance and reporting details accurately.
- Implemented security protocols to enhance protection of assets and property.
- Collaborated with local law enforcement during emergencies and investigations.
- Maintained detailed logs of daily activities, incidents, and observations for review.
- Assisted in training new security personnel on procedures and safety measures.
- Enforced access control measures to restrict unauthorized entry into facilities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
Crew Member
Wendys Restaurant
Indianapolis
08.2000 - 05.2006
- Prepared food items following company recipes and safety standards.
- Operated cash register to process customer transactions accurately.
- Maintained cleanliness of dining area, kitchen, and restrooms throughout shifts.
- Assisted team members during peak hours to ensure efficient service delivery.
- Managed inventory by restocking supplies and monitoring expiration dates.
- Trained new crew members on operational procedures and customer service techniques.
- Engaged with customers to provide a positive dining experience and address concerns.
- Collaborated with team to implement best practices for food safety and hygiene protocols.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Emmerich Manual High School
Indianapolis, IN05-2005
Skills
- Employee training
- Safety procedure compliance
- Team collaboration
- Inventory management
- Customer engagement
- Quality assurance
- Problem solving
- Communication skills
- Time management
- Cash handling
- Team leadership
References
References available upon request.
Timeline
Crew Trainer
McDonald's
04.2024 - Current
packer
Ulta Beauty Inc.
11.2018 - 01.2019
Crew Member
McDonald's
08.2014 - 11.2017
Packing, Shipping, and Receiving Assembler
FedEx:Ground
10.2013 - 02.2014
Security Officer
Turner Security Inc
06.2005 - 12.2012
Crew Member
Wendys Restaurant
08.2000 - 05.2006
High School Diploma -
Emmerich Manual High School