SAMANTHA BERTSCH
Madison
Summary
Versatile Fine Dining Serving with 6+ years of sales experience, adaptable to any role, and looking to transition career paths. Equally productive in a team setting or an individual work environment. Highly organized, initiative driven, and a personable communicator, dedicated to exceeding client expectations.
Overview
6
6
years of professional experience
Work History
Fine Dining Server
Ruth Chris Steakhouse
04.2022 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
Server
Rusty Bucket Restaurant and Tavern
12.2021 - 06.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Kept a high level of cleanliness and sanitation.
Server
Bullfrogs Bar & Grill
05.2021 - 12.2021
- Informed guests of daily food and drink specials, as well as recommend popular items
- Prepared side salads, soup, dinner bread, and other starters for the table
- Kept section clean and tidy, and ensure the restaurant was properly stocked.
Operations Specialist
United Wholesale Mortgage
12.2020 - 05.2021
- Identified and resolved complex problems that had an impact on management and business direction in a proactive manner
- Used problem-solving skills and communication with staff to completely and efficiently respond to client inquiries
- Proficiently communicated with clients via phone and email.
Server
Bar Louie, Great Lakes Crossing Outlets
12.2019 - 11.2020
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Informed guests about daily happy hour specials, recommending specific items based on customer preferences
- Kept an eye on guests for signs of intoxication and immediately alerted management
- Ensured tables and restaurant were kept clean and tidy.
Server and Trainer
Buffalo Wild Wings
09.2017 - 12.2019
- Informed guests of daily wing specials, happy hour specials, and drink features
- Accommodated guests with any allergies or intolerances by making substitutions and allerting the kitchen staff, as well as managerial staff
- Served drinks and food in a timely manner
- Kept up on restaurant cleanliness and made sure items were stocked throughout the shift.
Education
Some College (No Degree) - Business Management & Marketing
Grand Valley State University
Allendale, MISkills
- Customer Service
- Salesmanship
- Sales and Promotion
- Communication Skills
- Hospitality Service Expertise
Timeline
Fine Dining Server
Ruth Chris Steakhouse
04.2022 - Current
Server
Rusty Bucket Restaurant and Tavern
12.2021 - 06.2022
Server
Bullfrogs Bar & Grill
05.2021 - 12.2021
Operations Specialist
United Wholesale Mortgage
12.2020 - 05.2021
Server
Bar Louie, Great Lakes Crossing Outlets
12.2019 - 11.2020
Server and Trainer
Buffalo Wild Wings
09.2017 - 12.2019
Some College (No Degree) - Business Management & Marketing
Grand Valley State University
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