Samantha Caldwell
Connersville
Summary
Dedicated 911 dispatcher and supervisor offering over 7 years of related experience, excelling in emergency assessment and critical thinking. Demonstrated ability to lead teams, enhance operational efficiency, and maintain calm under pressure. Skilled in computer-aided dispatching and fostering positive team collaboration to ensure optimal service. Extensive training in dispatching and Fayette County 911 protocols and procedures.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher Supervisor
Fayette County 911
08.2018 - Current
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units.
- Relayed latest information to first responders.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to callers
- Provided on-the-job training and coaching to develop new dispatchers.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry callers.
- Assisted in organizing and overseeing assignments and trainings to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees and the responding agencies.
Education
High School Diploma -
Franklin County High School
Brookville, IN06-2009
Skills
- Police, EMS, and fire procedures
- Map reading skills
- Critical thinking
- Verbal and written communication
- Information gathering and relay
- Works Well Under Pressure
- Emergency assessment
- Multitasking and prioritization
- Computer skills
- Teamwork and collaboration
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- T-CPR certification
- CPR certification
- Call assessment
- Law Enforcement Dispatch
- Fire Service Dispatch
- School Emergencies
- Aircraft Incidents
- Bullying/ Harassment in the Dispatch Center
- Deaf/ Hard of Hearing Callers
- Body Found
- Elevator Emergencies
- Childbirth Calls
- Bleeding and Shock
- Hazardous Materials
- IDACS/NCIC full operator and Coordinator
- NIMS/FEMA; 100, 200, 700, and 800
Timeline
911 Dispatcher Supervisor
Fayette County 911
08.2018 - Current
High School Diploma -
Franklin County High School